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March 2024 by Jerome Damien
The most professional store I ever been in the customer service by Geremias amazing. Please give this young man a promotion he was the true testament of service and sales. Geremias Thank you again this will be my store of choice only if your there.
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December 2023 by Adrian Birmingham
Very friendly and helpful staff.
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December 2023 by Tina Smith
BEWARE ! Not only did they lie about the service and products just to make a sell, my phones were out of service for a week because of their errors and doing my transactions wrong. They only cared about selling us extra things we didn’t want or need and they wouldn’t give me a receipt. When we went back to inquire about it. I was called names, mocked and completely disrespected in front of everyone at the store. I was in shock that a manager of a store could be so unprofessional, disrespectful and take no responsibility for their mistakes. At this location be prepared to be lied to and robbed and get horrible service. Then they will direct you to the customer service number when you complain which is a whole department of people who don’t care and will do nothing about the harassment and horrible service. It’s best to not waste your time going there at all.
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November 2023 by Milton Whitehead
I came up today verizon to buy a phone mr raekwon waited on me. Very helpful. Very concerned. Did a great job. I will use him again.
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November 2023 by Jennifer English
Our representative was very helpful extremely pleasant and easy to deal with we are very pleased with the service we received today and couldn't have asked for a more professional person he explained everything clearly and made the whole process enjoyable and easy would love to deal We canwith more people in the world like this THANK YOU Raekwon
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October 2023 by J B
Had the pleasure of working with Raekwon last week to do around 5 different transactions in one visit. We transferred two lines from a carrier to Verizon, bought and traded in multiple other devices, and ultimately were there for a few hours.During all of this Raekwon was helpful, funny, and diligent. He called technical support for another carrier just to push them to transfer the number faster. Wonderful customer service!
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October 2023 by Matt Campbell
I am a telecom patent professional and can say this: their spectrum and tower access rights tends to put their radio reception at the top of the mark. HOWEVER, all of the previous general consumer complaints about billing practices and customer service knowledge appears to still be there in spades and has potentially gotten worse. I have been trying to unpack all the details in an attempt to understand and/or fix the problem. This is my story: The retail side is broken and probably past the point of being fixable. I learned today that some of their store employees are paid 100% based on commission. I went in to try to correct an ongoing $1600 billing dispute that they created but the problem still exists. The employee said that they still have not fixed the problem and he only gets paid if a customer buys something. I am married to this company for business reasons, and I know we will either reach a resolution or pay the bill. BUT, if you are a new consumer I would avoid them like the plague - their sales practices dictate a future to where this company is rotten to the core of its soul. The stock price has been falling and I think we might actually be witnessing the replacement of Verizon with Tmobile as the carrier of choice in America. Stay tuned...
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October 2023 by Mac Bowman
Great team, they were quickly able to assist me and point me in the right direction.
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September 2023 by Thom Parynik
What's the point of walking into the store if they just take your name and tell you someone from Northern Virginia is going to call you and take your order.Oh, by the way, not a good look when a technology company can't take your information because their software just produces the spinning circle and can't process.walked out and ordered online. So much for the customer service.
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August 2023 by Google user
I have only good things to say about Jimmy. My experience was pleasant. I was shown respect, kindness and patience. Jimmy clearly knows his job and was so THOROUGH! I will refer family and friends in the future, to this location. His product knowledge was impeccable!! Very, very happy! Thank you Jimmy, Twila Barrick.
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August 2023 by Feruza Eshonqulova
It’s best place place!!!Especially Kinshasha!!!He is brilliant manager!!!He is always helpful and tries the easiest solution for issues!!!
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August 2023 by John Reamer
Darrell was awesome!! I drive past a Verizon just to have him work with me!
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June 2023 by Neil Blair
So friendly and helpful! By far one of the best Verizon stores around!
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March 2023 by Timothy Goetz
I had to stop at a local Verizon store with an emergency broken phone and Raekwon was there to help me with experience and expertise. I was so happy to be in and out with no hassle or pushy sales techniques. I personally recommend him if your anywhere off hill street or richmond area! Thank you Raekwon.
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March 2023 by Kiara Barnes
Raekwon gave exceptional service! Great experience. I will return for the customer service! Thank you
