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December 2023 by TaTanisha Rodriguez
This is my second time purchasing in the past 6 months. My son loved the items and quality. I LOVE the consistent amazing customer service I’ve received during each shopping experience. It makes me want to find a reason to buy there!Thank you, Waller & Company!
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August 2023 by Keith Campbell
Sold me fake jewelryAll items from this store take it somewhere else for authenticationThat’s crazy
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July 2023 by JD
Wonderful employees. Very helpful and very quick. Walked in needing a battery change on my watch and was out the door in 5 minutes.
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June 2023 by Lauren Edwards
I stopped by on my lunch break to have some links taken out of my watch, and they were very friendly, helpful and quick. I would definitely come back here!
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March 2023 by Gavin P
Very nice people. Resized my watch in minuets.
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September 2022 by TCT Design Firm
Excellent customer service & great selection!
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August 2022 by C H
Local legends! Black Family run and owned since 1900! Cannot recommend them enough! Excellent customer service + quality work. $10 to replace a battery in an antique wrist watch; $20 to repair a broken (silver) chain. These guys are the real deal, fair and thorough! Also the only place in Richmond that I’ve seen sell Sorority & Fraternity garb/merch, so there’s that. They offer customization/commissioned work, too! Stop by and check them out for all your jewelry repairs, gifts or splurges. ♡
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August 2022 by Scott Hackenburg
What a great find this place is. Went here for watch battery replacement, waited on it and 15 minutes later I was walking out the door with new batteries. Customer service here is excellent. The employees take the time to help out each and every customer! Prices on jewelry are reasonable if not on the cheaper side of things. Seems like they have one of a kind finds as well! I will definitely be back to purchase something more from them in the future.
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July 2022 by Ken Payne
Great service always when I stop in jewelry repair or watch battery replacement.
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April 2022 by Delight Deloney
Excellent customer service with a personal touch! What a community pillar!
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January 2022 by Eldridge Paige
Amazing service and quality of products. Staff very personable and extremely knowledgeable. Will definitely be back for all needs.
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December 2021 by HerNana L.
Took my watch there for its first battery replacement. When I called to check the status, I was told they had to send it to the factory and the cost would be $65! I only paid $90 for the watch!! Plus, I should've been told it would have to go back to the factory BEFORE IT WAS SENT and given me the option to say "yea" or "nay." I protested so strongly that the owner took off half. Never again.
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December 2021 by Patsy Mundy
This Black owned jewelry store is a landmark in Richmond. If you need any Black Greek paraphernalia, then this is a definite place that you want to check out.
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December 2021 by Anthony Craft
They always get the job done!
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October 2021 by Lamont Miller
Best Place to Buy ,Sell or Repair precious metals or jewelry....The Best Professional and Courteous service too.!! It's family owned
