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December 2024 by Maya S.
While completing my shopping in Walmart . I then went to the side in which my car was parked . Again the purchase portion was completed so we headed to the nearest exit my 3 children and I . We were then told by 2 ladies that the entire side was shut down . They would not let us go through the side where our car is closest to. So I had to drag my children all the way back to the opposite end through 35 degree weather to get to our vehicle . Yet Walmart employees can enter and exit with no problem. If this was an always policy at every Walmart I've been at it would be no problem . But this seems to be a specifically tailored rule for this particular one . If you want to avoid theft stop be cheap and order more security. That is not my personal problem . Please advise the policy section and date implemented to inform customers that have continued to use Walmart for their shopping needs .
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November 2024 by Neisha
There cakes are the best!!! never had a complaint my girl Chelsey make beautiful cakes I had no idea my daughter gender reveal cake was going to look so cute and my daughters birthday cake for an affordable price.
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August 2024 by Brenda P.
I am 68 yrs. old getting my first pair of eyeglasses. I was ref'd to the Walmart vision center on nine mile road! What a blessing!! Ms Isom and Mr Lambert were the best! They took care of me like a family member. I would definitely refer them to my family and friends. A big shout out to them both!!!
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December 2023 by Kayla M.
Worst walmart Ive ever been to. Better customer service skills from a wet napkin. The employees dont care about anything and doing their job is last on their list of priorities. Pretty sure chimpanzees would have this place running better.
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July 2023 by typicalthebest#1 gang
Pretty good donuts and cookies.
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July 2023 by Robinette Taylor
I found what i needed. It's not a great variety.
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January 2023 by Rosa C.
This Walmart is horrible shopping at...products on shelves stay empty and self checkouts are unsanitary...I live near but travel far to get a better shopping experience....stay away if possible and you also need to grab a shopping cart on your way in this location.
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November 2022 by Dave B.
Normally I shop at a Walmart 26 miles away. Walmart 9 mile road is 5 miles from me. Today I informed an associate that the men's room drain was flowing out into the rest room. They informed me that the store and management knew about it and had been,"servicing," the problem every 2 to 3 days. And that today's smell was not as bad as other days. When I entered it smelled like a pigpen. There was feces coming out of the drain and onto the floor. Exiting I noticed that water was coming from under the door of the maintenance room door and into the store. Was also informed that in order to fix the problem the store would need to close so that flooring was dug up in order to fix it. Shame that profits are more important than customers health. Store # 07032 at 5001 nine mile road in Richmond, VA. is about the dirtiest and MOST UNSANITARY store I've seen. I will continue to visit Chattanooga plaza in midlothian or Walmart in Ashland, VA. Too bad they dont have negative stars.
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July 2022 by Kathleen L.
Very ghetto, do not recommend. Walmart can't be this difficult to manage. It also shouldn't be difficult to speak to people with respect. The managers are super dismissive and never offer solutions to issues. It's always call 1-800-Walmart.
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July 2021 by Jonathon M.
Horrible Walmart. Worst one I've ever been to. Employees looked aloof and didn't seem to care about anything. They all walked by the messes even when they could've cleaned up. They weren't even all wearing their uniforms. What a mess everywhere.
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July 2020 by Vinay S.
Worst service ever. I tried to order a cake for my friends birthday. When I contacted the customer care using the phone number provided by google. The operator redirected my call to Walmart bakery which is unresponsive. After trying for 2 long hours finally when they answered they put me on hold again for more than 30 min and did not get back to me. When I finally decided to directly go there and order they did not have what I was looking for. They could've just informed this to me over the phone and saved me all the time. I would give 0 rating if it was available. All the other walmart supercenter I tried also the same story.
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November 2019 by Timeka P.
This is the closest Walmart to where I live. I recently moved back to VA and compared to where I moved from I can say this store is straight ghetto, ratchet, and hood. I'm embarrassed to even go there so when I do I try to go early in the morning. It isn't t just the customers but also the staff. No kind of class, respect, nor standards. If I wait and it's too late in the morning I go to the one on Mechanicsville instead. Sorry I'm just used to a certain standard now