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June 2023 by K. J.
I had a horrible experience with a mixed up delivery order, it took 2 long calls totaling 3 hours to get a refund for all the wrong charges made by the Instacart employee. Kroger had a difficult time seeing what I originally ordered, they also told me I couldn't send them images of my receipt since they couldn't see all the charges (false), and was turned away at another Kroger near my home stating they couldn't help with delivery order problems (was told that was also false in the end). After all this inconvenience, the customer service manager refused to refund my payment for the boost program I had joined due to me having it more than 30 days. I was clear I had no intention of using the delivery service again. Instacart was a poor choice for them, despite having a couple decent experiences with only minor issues previously. I also don't intend on shopping at Kroger any longer after the manager was so unaccommodating regarding giving me a store credit of the boost fee, even half of it ( it costs $59 annually). I don't advise anyone using their delivery service. Always check your receipt if you do. I was overcharged by about $100.
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September 2022 by Jayden S.
Not at all as bad as people are making it out to be. It's a kroger, what do you expect, high quality service with abysmal prices??
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January 2022 by J R.
The organic section is lacking. The workers are normal some helpful some there just for a check. Guess my only complaint is the produce organic section.
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April 2021 by Dwayne D.
I don't want to be the boy who cried racist but it seems racism is alive and well here. I've been in several times when it's busy and have gone to the self checkout. Every time there is a line someone from customer service comes over and only takes white people to the service desk. Now I understand maybe they only had a few things but I personally had 3 items in my hand today. Why was I not called up? The lady working behind the desk looked dead at me and then went and called several other people who happened to be white. If this is an honest mistake that keeps happening I can understand but it doesn't appear that way...
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December 2020 by Dominick N.
Typically would have given this store 1 star. Its always filthy and the staff was less than helpful. Yesterdays experience was a complete reversal. The store was clean, I wasn't swatting at flies in the produce section or sticking to the floors. I needed some veal ground, for meatballs and cutlets for my sauce. Id veen to 3 different stores and they had bison and elk but no friggin veal. You need this to make a proper sauce. A very helpful associate in the meat department (the kid knew his department) while talking with another associate, came out from behind the counter and guided me to the frozen section where, holy crap there's veal! I typically shop at Mariano's, Fresh Market or get my stuff delivered from the actual farm. Didn't even click in my brain to look in the freezer section, I always just go to the meat counter and pick up what I need. Yesterday this Kroger got an A. Keep it up, this store needs to turn around and maintain that as your standard. The only reason (IMHO) its profitable is because its really all that we have on this side. 3 grocery stores.
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August 2020 by Frank E.
I went in to get a fillet of salmon from the fresh seafood and walked into the line area waiting for at least five minutes while the guy behind the counter talked to the customer in front of me he finally leaves I walk up and wait for the employee to ask me what I needed after about a minute of silence I asked him If I could get a side of the salmon and he informed me that he wasn't open for business for another 10-15 minutes even though everything was already out. So I come back in 15 min and ask for the salmon to be skinned and he tells me just leave it on it comes off easier after cooking I let him know I was smoking it and needed it if he tells me it's not going to be hole then. Ok cut it into 2 pieces then so he weighed it hole then went back and brought me out a mangled couple pieces. Looks like I need to find a good seafood supply somewhere else
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March 2019 by Stefanie G.
The information under Apple Maps for this location shows that they accept Apple Pay. They don't. Pretty aggravating when that was my only method of payment on hand.
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January 2019 by Elle P.
This is easily the worst Kroger that I've ever been to. The avocados are almost always rotten (or so ripe that you really have to eat them the same day...like within an hour). The store is always understaffed. Seriously, expect to wait for an unacceptable amount of time, whether you do traditional checkout, self checkout, need customer service, or the deli. There's going to be an unnecessary wait. Beyond that, the floors are dirty, the aisle are disheveled, and some of the pricing seems too high to be in a Kroger. For those who don't believe that demographic profiling exists, try visiting this Kroger and the Kroger in Carytown on the same day. This Kroger is dirty, understaffed and overpriced, simply because it's in the Eastend of Henrico county. Take pictures, write letters, and complain (without ceasing) to corporate. I've done the same thing for the joke of a Target in White Oak. It's disgraceful.
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August 2018 by Margaret B.
Wish I could give no starts I went to get cat food and I found a rats nest on the shelf I told the lady in the front she said oh yeah we know they came from the other place that closed down it's a food place in that place already so I don't think so for the mess that's is that big it's been on the self for a while I haven't even seen them come back and clean the area after people are touching this this can make you and your pet sick
