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March 2024 by Dominick Lewis
Kid-friendliness: Kids menu
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February 2024 by Megan Ridenour
Everytime my boyfriend and I come to this location there is always a problem. I get being understaffed sometimes or new worker problems, but this is every time and at all parts of the day. We have gotten there at 6 or 7 pm to be told they were closed, and another time they were out of all their chicken at 5 pm!! We have been there and denied access inside while watching other customers come out. We went there tonight to get the BOGO 10 boneless wings deal for super bowl and after placing the order we did not receive the second order of 10 wings, and when we asked if they had the deal they said they WERE doing the deal but couldn’t give it to us cause it wasn’t on our ticket! However, we did chose the deal in the app and asked politely if they could just make another order since it would have been free anyways and even offered to go back around to not hold their line up and they were not willing to help us other than to tell us to call customer service. The manager wouldn’t even come talk to us. Y’all need to for real step it up or hire employees that actually wanna work there!
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February 2024 by Danielle Fenske
The boneless wings are chicken tenders. There not real . The wings are not wings without the bone .
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January 2024 by Hunter Johnson
Worker was incredibly disrespectful. Food was lacking flavor for $40. Also was missing a straw.Dietary restrictions: 3 min wait for fries feels like a diet.Kid-friendliness: You might say some things that children don’t want to hear to the workers that are being “smart” and disrespectful.
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January 2024 by Jerry Ryan
A garbage can restaurant that took my money on their website and never gave me my food or a refund. Avoid ordering online at all costs. I am talking SPECIFICALLY about the trash can restaurant on Staples Mills in Richmond VA. ALSO- before a so called "caring" manager responds to this review, I HAVE reached out via Zaxby's online about this incident WITH my order number and ALL THE DETAILS and you have never responded or given me my refund. GARBAGE CAN restaurant and I will NEVER go to another Zaxby's in my lifetime. LEARN HOW TO RUN A RESTAURANT!!
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December 2023 by James Whitley
So my husband does an online order..2 Cobb salads 1 grilled 1 fried... shouldn't be that difficult.. He gets them home uh no chicken on either salad.. I call the location spoke with the manager "Jessica" she was a apologetic on the phone saying she just got there but asked if my husband could return and would replace the entire order.. Well that's not what happened instead she took the original salads from my husband I guess to check to see if we were lying.. She gave him back the same old salads with 2 containers 1 with grilled chicken and the other with fried chicken that looked like he had been chewed up buy a dog... I'm so disappointed with this location maybe I'll try a different location but at the moment I don't think so.
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November 2023 by Joseph Washington
Wife and I decide to go there for the first time good customer service place was clean good job
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November 2023 by Cody Moore
Out of fries and grilled chicken=poor management
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November 2023 by Jessie Jess
The lady in the drive through is a professional at taking orders, didn't get a thing wrong. For was excellent! Great
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November 2023 by Minnie Mason
I had takeout and the food was horribleThe chicken taste like it was old and the fries was not freshThis is my second time eating at this place and there no improvement on the food
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October 2023 by Jorkari A.
the was horrible the wings where dry and felt like it was refried and the food was cold it just tasted horrible do better pls
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October 2023 by Bill P.
Stood at the counter to place my order. No one else was in the dining room. One person behind the counter who ignored me. When he finally did make eye contact, he looked at me for s few seconds and then just turned around. No wonder there's a realtor's lock on the front door.
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October 2023 by Super Starexai
Coming all the way from Florida, thought it would be nice to try dining at Zaxby's, but apparently, although it says they're open till 10pm - we were told they're closed at 8pm as soon as we walked through the door. Definitely not the type of service that should be provided since their operations hours are misleading customers.
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October 2023 by Cyber Doc
Carrie rules, period. Thanks for helping me get my cellphone back today. You paid it forward and it didn't go unnoticed. You're appreciated.
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September 2023 by Leah Craft (Leah)
Shavrae, at this location, gave excellent service and was so pleasant that I had to write a review. Good service is a bit hard to come by these days, so I feel the need to document when I do have a positive experience.The food was just ok - definitely not freshly prepared (chicken had a rubbery texture) and fries were not hot. However, Shavrae's 5-star service made up for the food quality.
