Advance Auto Parts at 3739 Challenger Ave in Roanoke is known for its helpful staff and wide selection of automotive products. The store offers popular brands like FRAM, Carquest, and DieHard®, along with free services such as battery testing, battery and wiper installations, engine code scanning, and starter and alternator testing. Customers appreciate the convenience of same-day options and the opportunity to recycle batteries and oil for free. The store’s loyalty program, Speed Perks, rewards customers with points for discounts on store items and gas at participating Shell stations. Many customers have experienced exceptional service at this location. One reviewer shared how an employee named Michael went above and beyond by loaning his personal code reader, helping download and set up the app, and offering personal tools and contact information to assist with car repairs. His dedication helped the customer repair their car and get back on the road quickly, exemplifying outstanding customer service. Others praised the helpfulness of staff in choosing the right products, including a lawn mower battery and transmission parts, and appreciated the friendly, knowledgeable assistance. Employees like Joe and others are recognized for their attentiveness, honest advice, and willingness to help with even basic questions, creating a welcoming environment for customers. Overall, this Advance Auto Parts store is valued for its friendly staff, knowledgeable service, and commitment to customer satisfaction, making it a trusted choice for automotive needs in Roanoke.
