“My repairs started with an employee that is no longer with the company. Little communication happened for over a month, and not getting return calls. I finally heard from Jay who informed me the original person was no longer with them. Jay unfortunately inherited the mess the other employee caused and also inherited my frustration and me losing my cool which I don't normally do. Jay was patient and understanding the entire time when he would have had every right to hang up on me or be rude to me. If Jay had not taken over my repairs, I could have been given back an unsafe vehicle. When I went to pick up my vehicle and apologized, Jay was still nothing but pleasant and even made jokes. I'm very thankful my vehicle ended up in the right hands and everything this place did for me.”
“I bought my 2019 Civic at priority and have only had it serviced there. I use the civic for driving to and from the Keys where I live and the service department ensures my vehicle is up to date on maintenance every time Im back in Roanoke. The courtesy shuttle is such a benefit. Service advisors are knowledgeable and always able to answer all my questions and take care of my car so I have no worries when im heading back.”
“Always hate to be at a body shop, but i never dread going to Joe Hudson. Staff is great and helpful, work is well done and prompt. I dont take my cars anywhere else. Exceptional business!”
“Customer Service — Excellent! Easy to work with, they talk to you, and are upfront with the cost and time involved. Work was outstanding and completed in a timely fashion. Owners take pride in what they do and like what they do.”
“I cannot begin to tell you what an easy and amazing experience I had with Laney! She made the process of me purchasing a vehicle for my company easy, informed, and believe it or not, fun! When you need a new or used car make sure to contact Laney!”
“I have been going to Henry Williams for the last 20 years. They have always been so helpful and thorough in repairing my vehicles, I would recommend anyone that needs any kind of auto repair to make Henry Williams their first choice”
“My Nissan Murano bumper collided with a pole in a parking garage, and it did not even dent. (Shout out to Murano's durability.) But the bumper dislodged a little all across the front, left and right side. Literally no dents on Murano, a just few scratches from the slow collision, but she's a decade old and I'm ok with low-visibility scratches and no dents. I took Murano to a large body repair shop in the New River Valley, and a kind professional assessed the damage. I shared that I have full coverage insurance, but wanted to just pay out-of-pocket. OK. THE ASSESSED DAMAGE WAS $2,300!
No. Way. Y'all. Yep, two thousand three hundred and something dollars.
I decided to get a second opinion. I found Moon's by a simple Google search of highly rated body repair shops.
Y'all. MOON'S AUTO BODY REPAIR SHOP was/is awesome! Moon's is a local, small, family-owned business with a commitment to excellence that all businesses should have. I was promptly able to get appointments to assess and repair the damage. AND, y'all -- during the damage assessment, Moon's daughter popped the right side of my bumper back in place with her bare hands (NO TOOLS). So thankful that she did not charge me $2,300 for that. That was FREE-LOL!
Murano was in one day and out around lunchtime the next. When I arrived, a kind Moon's team member was washing my car. OH YES! I parked under a tree in the days prior to Moon's repairing my car and there was tree sap on the windshield and hood. Moon said they they noticed it so they cleaned it off (no request necessary) after they repaired my car.
Total cost for Moon's EXEMPLARY service and quality repair, labor and parts, and Wonder Woman's no-tools-bumper-back-in-place magic = $167.00. Y'all. ONE HUNDRED SIXTY SEVEN DOLLARS. Period. Thank God for business people who are not in business to fleece their customers. Moon's will forever be our family's auto body shop, and it's OK that I need to drive 40 minutes to get there.
I encourage anyone who needs auto body repair to check with Moon's Auto Body Shop FIRST. Competent, kind, professional, fast, affordable, and high quality, durable results.
Thanks to Moon and his daughter and team for their good work.”
“These guys do awesome work! Vehicle returned to showroom condition and kept me advised on the progression throughout work. At this point, could not be happier! Highly recommend Sandorf!!”
“Had to have my motorhome towed and Excel Truck Group was really great. Zoe (the service manager) was easy to work with and provided excellent customer service. Excel got right to work on my motorhome, found the issues, fixed them and got me back on the road. Even plugged it up for me to keep my batteries charged. That's what I call going above and beyond!”
“Freaking AWESOME. They could have easily taken advantage of the situation but were honest, fair, accommodating, and VERY REASONABLE in pricing. Absolutely recommend!”
“Would definitely take the time to leave a good review! Morgan answered all my partner’s questions over the phone and encouraged us to bring our car in so they could check it out. When we arrived, Jeremy (the location manager) greeted us right away and confidently said, “We can take care of this.” He took our keys and, in about 30 minutes, our front molding/cladding was completely fixed—no hassle, no issues at all.
Morgan was super helpful and genuinely pleasant to talk to, and the whole team made the process easy and stress-free. Highly recommend Craft Collision in Roanoke—these people know what they’re doing! ?”
“I cannot express how amazing Carol was with assisting my husband and I with the purchase of our new Mercedes Benz. Everything went smoothly! ?? Burglund is really lucky to have such a knowledgeable employee! And she ALWAYS greets with a smile! Thank you Carol!!”
“I have been here several times for different issues with my vehicle, and each time they do a wonderful job and quickly! They are always upfront about issues and work with budgets. They do a great job and I will always come here!”
“Jeff ,Ryan, and James where and always awesome help in getting my new Harley it was a real pleasure working with people like this and the prices or the best around I have found”
“I can not say how much of an ease it was with Haley Toyota getting our GR86. Zach Greenlees went above and beyond to help us. If you ever need a vehicle, please ask for him. He made us feel like we were the only thing on his list even though he was helping multiple customers. We went in there thinking we were just going to look and drive the car but ended up leaving with it that evening. Again I can not say enough about Zach. We blinked and left with our baby.”
“Spinning studs after a blowout, Uber from Pulaski to Roanoke to get studs and nuts from City Parts. Above and beyond customer service, they waited for me another 25 minutes off the clock plus another 45 minutes transaction so I can get back on the road ON A FRIDAY AFTERNOON broke down, if you are a truck driver you know what that means.
Competitive prices, HUGE inventory and outstanding customer service. God bless this business ??”
“My go to place when I need Amsoil products, they always have what I need, very friendly, and offer information on the products your looking for. And they have the best pricing around.”
“I had a great experience with this collision shop. Chadd is reliable, reasonably priced, and made the whole process stress-free by working directly with my insurance company. Communication was clear throughout, and the quality of the work was top-notch—my car looks like new again. It’s hard to find a shop you can truly trust, but this one definitely delivered. I’d absolutely go back if I ever need bodywork done again.”
“I have worked with Starr for over four years. During that time, he has gone out of his way to help me, whether it's finding the car that I want or resolving an issue. His extensive knowledge of the BMW product line and available options has been invaluable. I would not hesitate to recommend him to anyone interested in a BMW.”
“I will refer anyone that listens to this business. After getting a quote of $3300 to fix my car after a small wreck, I thought I was in trouble. I was thankfully referred to Barbour & Hatcher shortly after. My car is now up to code again for only $950. They saved me thousands, and being in the tight financial spot I’m in right now, I couldn’t be more grateful.”
“Matt and his dad are friendly folk. I found a VW transmission from them last year, and this time needed the rear assembly for a cool 1994 Pontiac Sunbird convertible. They had it and I got it! Thank you”
“Absolute incredible costumer service!!! I called looking for a very rare and hard to get radiator but a Mr.JD took my information and called me back minutes later after doing some research and was able to get me a new radiator shipped in within 2 days!! I am very pleased. Thank you Everide Radiator!!!”
“We are VERY happy with our recent Jeep lift!! It looks great and rides smoothly. Easy experience all the way around. Great price and the work was completed so much faster than we anticipated. Definitely recommend ??”
“I needed a new battery. I had someone come and jump it, tried another shop and was left waiting with no estimate on when they could get to me. Went to O'Reilly's, Bev the manager sold me the correct battery, had it installed in less than 5 minutes! Great customer service, no trying to up sell, fair price! Thanks, Bev!”
“I went in to get a muffler for my 04 Jeep Liberty these guys really helped me out and gave really good pointers. I highly recommend them to anyone looking for mufflers, glass packs, tips ect. THANK YOU CRW!”
“I drove through some mystery paint with my new car and got paint all over the driver side of my vehicle. It was a complete mess and a detailer could not get the paint off. I went to Caliber Collision for some much needed help, and it really paid off. My car looks factory new and no signs of the dreaded paint. Thank you Roy for helping to resolve the problem. I would definitely recommend Caliber to others.”
“Needed a couple of hard to find parts & "Taco" was very helpful to find it. Parts are reasonably priced too! Owner's mom, who runs the office is very sweet.”
“Wooding's Auto Body is my go to place for any type of body work. Unfortunately we have had to use them a few times in the past year and they are always courteous and professional. When you vehicle is returned is is done right!”