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December 2023 by shantel mayo
Shoutout to Mrs. Tree and Kent for hooking me up today !! The service was excellent and greatly appreciated! Y’all knew exactly what y’all were doing and damn sure had great customer service !! Thank y’all once again !!
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November 2023 by Simone Summers
Over all my experience has been good/ okay. Today was an awful experience. The long faced black man that is working alone this morning has a horrible attitude and had the nerve to one leave me standing outside the door at 7:30 he did not open the door until 5 mins later (" stating he will not open the door until he is done with his work when he is alone") two this man also yells at me while someone else was in the store (a witness to his horrible service) about how he could not come outside to do a service check for my car because " they told him he could not go outside if he was the only one at work". I explained to him I was recently helped by him (two weeks ago) and this was not policy. This was a horrible experience.
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October 2023 by Krystal Morones
Very inviting and friendly, and when they don't know something, they Try to steer you in the right direction.
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September 2023 by Robert Bolling
The best out there in auto parts. And if you don't know much about your car, just ask them, they can help even if you know your way around CAR. NOW GET IN THERE.!!
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July 2023 by thomas huntress
Very limited skilled workers . They probably lack the skills to flip burgers. Zero knoweledge of automotive stuff.
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July 2023 by Benjabi Bond
Parts sales manager, Amanda S. was amazing in not only ordering my O2 sensor but assisting in reviewing my check engine light then resting the light also.Great care for her customers. ❤️I thank God for her, and her caring when I needed help. Thanks Amanda, thanks Auto Zone.
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July 2023 by Sharde Grinder
I needed a new battery and they got me in and out very quickly! Thanks for valuing my time and having good customer service.
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July 2023 by Zobeyda Carmer
Awesome place to go buy what you need, plus Tracy habla Español, excellent service ? ?
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June 2023 by ct-295 20
The Auto Zone at Melrose Avenue of Roanoke. Has very experience in customer service. Last time I start by there. They try to profile me on the spot. Cause they were nervous. Had asked me to remove my personal belongs, a sealed up cross bag and leave it upfront. By Virginia business code. They should had posted a sign for customers to clearly verify guidelines for their customers. Very unprofessional and felt targeted as a criminal. If I needed things. I will comfortably work for it. Vividly it was not much customers inside at the time. I will not visit this Auto Zone nor recommend their services.
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May 2023 by Melissa Mason
Bought a 5 yr battery and i take it back after only having it for 3 1/2 yrs and they tell me they changed the policy and its only 3 years now and wouldn't honor my warranty and gave me 41.00. Do not buy a battery from them. Next thing it'll be 30 days on a 3 yr battery. Pitiful
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March 2023 by Edie Colburn
A bit more expensive than Advanced Auto, but at least the clerk was knowledgeable and they had what I needed in stock. He also found a couple of discounts to help on the cost. Definitely will go there again.
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January 2023 by Mz Kitti Wright
OMGOODNESS. If it had not been for the beautiful workers in that Auto Zone...W0oo Lordy!! Lifesavers for Women. Lol???✌?
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November 2022 by Jessica Rosario
WOW, cashier acted as if we were “bothering” her, she could not answer ANY of our questions, she told us she could not “physically” carry the car battery and told us we had to install the new battery ourselves. Rude, not helpful AT ALL. Thank goodness my husband used to work at an AutoZone, years ago and knew what the heck he was doing. She couldn’t even look up a part online without his help-so my question is, why have employees that don’t want to work and have no idea what’s going on?
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November 2022 by Mary Brown
Great Service very helpful in finding parts friendly Staff ?
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November 2022 by Jean Carpenter
Cordial and polite staff.
