AutoZone on Melrose Ave. in Roanoke, VA is known for its wide selection of auto parts, including new and remanufactured items, maintenance supplies, and car accessories. Customers appreciate the helpful and friendly staff, with individuals like Kentae going above and beyond to assist with tasks such as changing license plates and installing new tags. The store's manager, Triella, provides personalized, patient service and offers helpful advice on automotive needs. Staff members like Mrs. Tree, Kent, and Amanda S. are praised for their excellent customer service, knowledge, and care, including assistance with ordering parts and reviewing check engine lights. Customers feel confident in asking questions, knowing the staff can help even if they are not experts. Overall, the store is highly recommended for its helpful staff, quality service, and wide range of auto parts.
Went in to this store today to get new wiper blades for my car. I was waited on by a young man named Justin who was simply awesome. He quickly found the proper parts and installed my blades too. Even gave me a gallon of washer fluid. I highly recommend this store and GREAT job Justin!
January 2026
The guy installed my new battery in minutes and I was on my way. I definitely recommend Autozone for a new battery.
June 2025
The manager was a huge help and had great customer service. I believe her name was Trella. Thanks so much for the great experience
