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September 2023 by Sabrina
Love it.
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January 2023 by Kat GD
I've tried to report suspicious activity on my debit card for three days now to no avail. Their toll free number doesn't recognize voice or push prompts and the local branches phone number transfers the call directly into a voice mail. Strangely enough, this is the third time in as many months that fraudulent activity has occurred on my debit card. This is ridiculous! So, as a result of this nightmare, I'm closing my account and opening one with a reputable bank.
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October 2022 by Sharon Toup
Nice and friendly people good to talk to
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June 2022 by Elizabeth Doolittle
Dealing with Truist is the worst banking experience I have every had. Now you can not even call and talk to someone at the local branch without first setting an appointment. Today they charge my savings account $500 for something called Forced Pay Debit Memo Rec offset. Does anyone know what that is?
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May 2022 by Scott Cormell
Absolutely the worst customer service experience from a bank EVER. If you use Trust, DON'T USE THIS BRANCH. if you are considering going with Trust as a new bank. DON'T.
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December 2021 by Moe Payne
Very rude staff they look at people og color like they are going to rob them
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September 2021 by Tom Moring
The drive through is a twenty minute wait every time. I go into the lobby, there are two tellers on the drive through, four others behind the counter but only one working the counter. There is one at a desk helping a customer. There are two in an office behind me laughing and sharing photos on their phones. A lady walked by and said they will be with you in a few minutes. I said with this many people working you think service would be faster.
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June 2021 by Isaac
If this place was any slower, it would run backwards.
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May 2021 by Andy N
BE AWARE!!!!! They do like to STEAL your money. They slapped me with fees that were not supposed to exist. Stay away from this bank. One of the WORST in Roanoke.
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March 2021 by Yuly G
Rude people, would prefer to drive longer just to avoid this place.
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March 2021 by Maple Zhu
This bank branch has some of the rudest people in it. Every single time I have bad experience.When you walk in or drive-through they look at you with disdain like you are a criminal. Impolite and expressionless. It feels too bad.
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February 2021 by Jennie M Helander
I used BB&T for years,never had an issue.
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December 2020 by Andrew Rad
BE AWARE!!!!! They do like to STEAL your money. They slapped me with fees that were not supposed to exist. Stay away from this bank. One of the WORST in Roanoke.
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May 2019 by Derrick Radtke
banked here for several years. Things have improved. Tellers and staff are great.
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April 2018 by Ryan S
I recently went here and got great advice about credit and how to finance my car. I was also able to get a free safe deposit box because of where i work. Tellers were helpful and patient with me.