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November 2024 by Buddy Rathmell
Service has been out for almost 8 hours.
Everything says intermittent issues. Nothing intermittent about it. It is just off. Why lie? Just be real with people.
The text they send say click here for full details or outage map. It is not an outage map. There are no full details. Very frustrating dealing with Cox. I have been thinking of Glo Fiber just because they are cheaper and have much higher upload speeds. This might push me over the edge.
Update: Rob, thank you for responding. My point is not just that service is awful it is that you are trying to spin to make it not seem as bad as it is and that you are trying to act as if you are giving more information than you really are.
Also, all my router settings were set back to the original. I know you can access the router but why would you reset settings and passwords back to the default?
Update Nov 4, 2024. I came back to leave another negative review only to realize I'd already left one.
We have moved to another service provider and so I canceled my Cox service about 10 days after I paid the bill. I thought I would get a refund for the time I wasn't using the service. Instead, Cox is billing me an additional $50. After a half hour on the phone trying to figure out why I was being billed another $50 and not being able to be told I hung up.
I give up you. You win Cox.
I'll pay the 50 bucks for leaving. I'll kiss my money that should've been refunded, Goodbye.
It's not worth $100 bucks to deal with your customer service process.
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November 2024 by sandra thornton
I been with cox since 1982 when they just had the black box you have to get up and change channels I was only 14 years old never ask for a id back then but anyway I had cable and internet it was like 300 a month so 4 months ago got rid of my box and cable and kept the Internet because on Roku TV you can get anything you want longs you have Wi-Fi and that’s all I need but if they were that bad, I got rid of Cox long long long long time ago, but I’ve been with them ever since 1982 their service is very, very good . O by the way miss cox had one office here I just can’t think of the street she was on … Sandra in Roanoke Va
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October 2024 by Sabrina Tarvin
Customers should not have to sit in your store for an hour to get customer service.
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October 2024 by Stacey Robertson
Spent over an hour on their chat service about a non-working remote. The final answer was I need to go to their store and BUY a new unit as remotes aren't part of what I pay for. Hoping new providers and competitors will help someday.
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October 2024 by Marc Sendra
I work from home and have had to use PTO to cover how many hours I have missed bcuz of an outage. $70 a month for just internet and there has been about 10 to 15 outages within the last month. What am I paying such a high premium for?
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October 2024 by V R
Had an awesome experience. Service was great!
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October 2024 by Michelle Simmons
Scamming me out my money. They charged me for having a rep cal. Me about payment then they charged me to cut it on when it was temporary suspended. All the surprises charges may me want to leave.
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October 2024 by Mohawk Ninja
My wife and I are moving in 2 weeks. She does online classes so I am trying to call ahead of time to talk to them about their internet service. They are open today according to the posted hours but haven't answered any of my 7 calls. We are over an hour away, work full time, selling our home, buying a home, and she does online classes. So we can't just simply do as the prompt says "stop by our office." Is the phone in the office just for looks? ?
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October 2024 by C. Wright
Tried cox internet their free installation included them dropping off the equipment at my door. I tried to install for the service but didn't have any cables within the house to install. I returned the box and now they are trying to charge me 50 bucks for the month. Would not recommend
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September 2024 by Topher NeverEnder
Decent prices but my Internet goes down every single day multiple times. It's quite annoying I can see it Happening every now and then but not everyday. You gotta do better COX
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September 2024 by Mary Brown
Very Friendly Staff and Very Helpful Greeting each customer
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September 2024 by Brandon Howell
This is the worst internet company in Roanoke. I don't have internet half the time, and I pay 60 dollars a month. I lose internet every other hour. So gaming, streaming your favorite shows, and online college is trash through them. Your phones Hotspot will do a better job than this company.
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September 2024 by Alexandria Caldwell
5 stars!! James Blankenship helped us out so much, updated our systems and made sure everything was perfect for us. Thank you!!
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September 2024 by Robbie Evans
James Blankenship’s service was well deserving of 5 stars!
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August 2024 by Rachel Brown
James Blankenship was the best technician ever! Very friendly, professional & helpful! I would 100% recommend him for any future needs!
