Cox Store in Roanoke offers a wide range of services to keep customers connected and up-to-date with the latest technology. The store provides ultra-fast Multi GIG Internet, next-generation 5G mobile plans, and the newest mobile devices and accessories. Customers appreciate the personalized support from friendly staff who help upgrade tech, explore exclusive deals, and solve issues efficiently. For example, one customer praised a staff member named Aaron L for quickly identifying why their routers weren’t working and providing a free Cox router, resulting in reliable internet. Longtime customers have trusted Cox since the early days of cable TV, citing good service and competitive prices, especially after switching from cable to Wi-Fi on Roku TV. However, some users experience frequent internet outages, with one noting the service goes down multiple times daily, which is frustrating. The store’s technicians, including a highly recommended team member named James Blankenship, are known for their professionalism, friendliness, and helpfulness, ensuring customers receive quality support. Overall, Cox Store in Roanoke combines speed, reliability, and dedicated service, helping customers stay connected at home and on the go.
I actually returned my Cox boxes for cable. They were efficient in getting that done.
July 2025
I recently set up Cox internet services in my home but neither of the two routers I already had would connect. I went to Cox and spoke with Aaron L who was able to figure out why my own routers weren’t working and even hook me up with a free Cox router. Internet has been working great ever since.
October 2024
Customers should not have to sit in your store for an hour to get customer service.
