Parks Acura in Roanoke, VA, is a welcoming dealership dedicated to providing a convenient and friendly experience for car buyers and owners. They offer a wide selection of new and pre-owned vehicles, including the latest Acura models, with a focus on fair pricing and customer satisfaction. The staff is known for being knowledgeable, helpful, and respectful, making the car buying process smooth and enjoyable. Customers have praised the sales associates for their professionalism, patience, and ability to answer questions without feeling rushed or pressured. Notable team members include Jim Thomas, who is highly regarded for his friendly and attentive service, and others like Jack Andrew and Aurelien, who also received positive feedback for their helpfulness. Beyond sales, Parks Acura is committed to excellent service and car care, treating each vehicle as if it were their own. The service team is praised for their efficiency and care, ensuring vehicles are well-maintained and repaired properly. The dealership also goes the extra mile for customers passing through town, offering assistance like allowing charging at nearby stations. Overall, Parks Acura stands out as a trusted automotive home for drivers in the Roanoke area, delivering a caring, seamless experience from purchase to service.
Jim Thomas was an absolute God send!! He found EXACTLY what I was looking for in a vehicle. I left the lot w MORE than l expected!! Thank you again Jim Thomas you were AMAZING!!
June 2025
Very friendly staff! Passing through town and the EVgo station down the road is gone, they graciously let me charge ☺️
April 2025
Jim and Willy was great to deal with made car buying easy
