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January 2024 by ROB S
RYAN IN PARTS MADE IT EASY. I needed to order a small inexpensive part.... and I needed it shipped. I'm not local. Ryan made a task that everyone seems to make complicated... SIMPLE AND EFFICIENT. If I was local Ryan would be my first call for all Acura parts for sure. Not sure who needs to see this... but Ryan is an asset to the team! THANK YOU RYAN!!!
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November 2023 by Mckenzie Capaldo
We had a fantastic experience with James Thomas at Parks Acura of Roanoke. After looking and looking and looking, we couldn't find anything we felt comfortable paying for. Anywhere. I contacted Parks Acura about a vehicle I saw on their lot, and when I realized it was out of my price range, JT still jumped in and helped out, offering suggestions, their team just really put the work in. No dealership or car salesman that I had dealt with in the six weeks prior to them even attempted to help me, especially once they found out I was paying cash. I had 3 helping me, Sonia and Jeff were also fantastic! I didn't feel like I was pressured or that my wants were pushed aside, they asked me what I was looking for and they found it with in the week. It may have been a different make and model, but it had everything I wanted in performance and comfort and then some!! I got a reliable ride for a good price and at Parks Acura it felt like they were overall generally concerned with my happiness factor. During our test drive JT accompanied us bc we were in an unfamiliar city and he gave fantastic directions, he answered any questions we had while also highlighting the luxuries and how certain functions worked, like the different engine modes. I bought a brand new car last year elsewhere, they weren't unpleasant but they didn't show me anything but where to sign, so it was nice to visually be shown how to work all the gadgets and the infotainment system. He also went out of his way to have service check the tires out and fix one that HE noticed was riding funny during our test drive. Honest car salesman do exist! Paperwork was fairly fast and the coffee exceptional, a painless waiting time. To top it off y'all, it was Halloween and we were trying to hurry and get home to take our little girl trick-or-treaing on time so they brought me my car the next day so we didn't have to wait for them to repair the tire, I LIVE OVER AN HOUR AWAY!! Parks Acura will definitely be taking care of my families future vehicle needs!10 outta 10 would recommend.Thanks y'all
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November 2023 by Corinna Dunn
NOOOOOOOOO! In May, I took my MDX in because there was a recall on the auto Idle and they supposedly fixed it but then tried to tell me to change the differential fluid and that I needed brakes at a cost of $650. Mind you my car had 31k miles on it ? Took it elsewhere and found out NOTHING was wrong with the car. This is the most predatory dealership I have ever encountered. They don't guarantee the service THEY do on your car ( my idle no longer works after they "fixed the recall") and they make up issues that your car doesn't have.and quote you ridiculous pricing thinking you don't know better. I love my MDX and I am definitely purchasing the 2024 MDX however, I'll be taking the drive to NC or elsewhere but definitely not back here.
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November 2023 by G D
I had a great experience buying my Toyota truck from Parks Acura and Jim Thomas. They really did a good job of making my buying experience quick and painless. For the first time I had a salesperson who followed through with every detail that he told me he would do. I really appreciate that and highly recommend talking with him the next time you need a new or used car. I’m sure I will check with them anytime l need another vehicle.
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November 2023 by Mckenzie C.
We had a fantastic experience with James Thomas at Parks Acura of Roanoke. After looking and looking and looking, we couldn't find anything we felt comfortable paying for. Anywhere. I contacted Parks Acura about a vehicle I saw on their lot, and when I realized it was out of my price range, JT still jumped in and helped out, offering suggestions, their team just really put the work in. No dealership or car salesman that I had dealt with in the six weeks prior to them even attempted to help me, especially once they found out I was paying cash. I had 3 helping me, Sonia and Jeff were also fantastic! I didn't feel like I was pressured or that my wants were pushed aside, they asked me what I was looking for and they found it with in the week. It may have been a different make and model, but it had everything I wanted in performance and comfort and then some!! I got a reliable ride for a good price and at Parks Acura it felt like they were overall generally concerned with my happiness factor. During our test drive JT accompanied us bc we were in an unfamiliar city and he gave fantastic directions, he answered any questions we had while also highlighting the luxuries and how certain functions worked, like the different engine modes. I bought a brand new car last year elsewhere, they weren't unpleasant but they didn't show me anything but where to sign, so it was nice to visually be shown how to work all the gadgets and the infotainment system. He also went out of his way to have service check the tires out and fix one that HE noticed was riding funny during our test drive. Honest car salesman do exist! Paperwork was fairly fast and the coffee exceptional, a painless waiting time. To top it off y'all, it was Halloween and we were trying to hurry and get home to take our little girl trick-or-treaing on time so they brought me my car the next day so we didn't have to wait for them to repair the tire, I LIVE OVER AN HOUR AWAY!! Parks Acura will definitely be taking care of my families future vehicle needs! 10 outta 10 would recommend. Thanks y'all
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July 2023 by Jonathan Robinson
I went to Parks Luxury Acura to check out a pre-owned car. My salesman was Bill Call and he was amazing. He did everything he could to ensure I got to experience the car to it's fullest before making a buying decision. He was patient and kind. I recommend Bill Call and Parks Luxury Acura to everyone!
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June 2023 by Bekah Moore
I had the BEST experience as a first-time car buyer from Parks! I got my used Honda Fit at a great price. Jim was amazing & defied every negative stereotype of the industry! He & the team were patient, informative, professional, & a blast to be around! If you’ve felt intimidated by the process of buying a reliable car, I can’t recommend Jim & the rest of the Parks Acura team enough!
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June 2023 by Roy Glickman
A big shout out to Jim Thomas at Parks Acura!. Jim answered all my questions and took care of everything on the purchase of car. Took videos for me, dug into the owners manual on a couple of my questions and made everything a great process! Definitely going back there again.
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May 2023 by Sam G Pons
Excellent customer service!Everyone had great knowledge and helped me in the process of buying my first car.Overall it was a great experienceWill definitely buy from here again!
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April 2023 by Donna Smith
We purchased an Acura RDX from sales consultant Clayton Carver. He was exceptional in his knowledge of the vehicle and in his customer service. We were very impressed with him. He showed us all around the areas of the dealership and introduced us to the general sales manager, Mark Parham, who was also very customer oriented. We were extremely pleased with the whole process and the way all the paperwork was handled. Would definitely recommend this dealership and especially the sale consultant based on our experience.
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March 2023 by Mike Green
My salesman was Willie Brown. He was spectacular from start to finish!! He really worked hard to make the deal right for me and stayed with us through the entire process to make sure everything went smoothly. Parks Acura was amazing to work with as well. I would definitely recommend buying your next Acura from Parks
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March 2023 by Neeley Russell
We had a great experience at Parks Acura with our salesman Jim. We will refer all of our friends and family to Jim. Thanks for taking great care of us !!
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March 2023 by Galactic Sosa
Had a great experience with Parks. Clayton and J were great. I was able to get my dream car! I live in NC so, everything was done over the phone. Then they drove my 2023 Acura Integra to me. What a great experience and would hands down recommend them to anyone. The car is AWESOME!! It's fully loaded and drives great.
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March 2023 by Vinod SP
Parks Acura is the best. I had some bad experience with other car dealers in the past and had an assumption that every car dealership will be like that. But Parks Acura proved that my assumption is wrong. Jim Thomas from Parks Acura was very helpful throughout the car purchase process. I live 2 hours away from Parks Acura and when I called them over phone to check out one of their certified cars listed, Jim Thomas gave me all required info over the phone. He was very respectful of my time and he made sure that I get all necessary details over the phone so that I don't waste my time driving just to get details about the car from dealership. The info he shared helped me decide to go ahead and checkout the car in person before taking any decision. I visited Parks Acura later that day and Jim Thomas made sure he explained every feature of the car during Test drive. I was very happy with my experience that I went ahead and purchased the car the same day, He also got the car serviced and delivered the car to my home the following week. He had a checklist and made sure he delivered all manuals and other items as required for certified Acura delivery.Even the paper work experience was great. They had a big touch screen where you can go through all agreements and sign it. Its been 2 weeks and my family loves the car. It is super clean and no issues till date. This is one of the best dealership experience I had. I recommend Parks Acura and Jim Thomas for everyone who is planning to buy a new or certified or user car. They are the best !!!.
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February 2023 by Kristin Beltz
As a non-male human, I've had my share of awful car shopping experiences. I've routinely been ignored and talked down to by car salesmen when my husband is with me, even when it is made clear that I will be the one purchasing the vehicle. This was not the case at Parks Acura. We worked with Jim on a recent used vehicle purchase, and he was respectful and forthcoming throughout the process. Evan, Dustin, and Rick were great to work with also. It was honestly one of the best car buying experiences I've ever had.
