Parks Acura in Roanoke, VA, is a friendly and customer-focused dealership that offers a wide selection of new and pre-owned vehicles. Customers appreciate the seamless and professional car buying experience, often highlighting the helpfulness and knowledge of the staff. Sales associates like Jim Thomas, Jack Andrews, and Aurelien are praised for their friendly attitude, patience, and willingness to listen, making customers feel supported and valued. Many reviews mention that the process is smooth, without feeling rushed or pressured, and that pricing is fair and transparent. The dealership also provides excellent service and car care, treating each vehicle with care and ensuring repairs and parts are readily available for ongoing vehicle maintenance. Customers also value the convenience offered by Parks Acura, including options to make purchases or leases more efficient, and the availability of parts and service teams ready to assist. The staff’s kindness extends beyond sales, with employees graciously accommodating customers’ needs, such as allowing charging at nearby stations. Overall, Parks Acura is recognized for its welcoming environment, professional team, and commitment to customer satisfaction, making it a trusted place for car shopping, service, and support in the Roanoke community.
Had a recall repair done here and service was great! Dakota was so helpful and personable.
June 2026
I purchased a car on Memorial Day with the assistance of Willie Brown. Mr. Brown was truly amazing. I was not pressured to buy and he was a real straight shooter that was honest with the highest integrity. Mr. Brown was so helpful and attentive to my needs. I would definitely recommend buying a car at Park and ask for... read full comment
May 2026
I was provided excellent service by Kaitlyn Alston and was given a load of extra warranties to help keep car in shape The process was very quick and the financing was as well Highly recommended for anyone tryna to purchase a new or used Acura
