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January 2024 by Bob Garrett Services
Rented several cars from them over the years. Even when there have been minor hiccups, they have been great. Shout out to Derek, he is the recent rep that is helping with my rental today. Thanks Enterprise and Derek
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October 2023 by Shaunna Fuller
Rented from tanglewood location and they committed fraud. I had a vehicle and they lost the original contact which was for a DIFFERENT vehicle. However they recreated a new contract for a different vehicle which I was not not present to sign. I have to original copy and the new contract made. Then attempted to charge my bank card 3 different prices. I kept everything down to the recorded calls. I Spoke with a attorney. They refuse to give corporates information. Or acknowledge the problem. Will be pursuing a civil suit if not delt with. This company isn't to be trusted and I will be dealing with this.
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September 2023 by Tammy Cook
We rented a van to take our 3 grandsons to Gatlinburg! The renting process was great. Seth was very kind and professional. We will be renting from Enterprise again!
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July 2023 by Eve Cook
I rented a car from the Enterprise location on Electric Rd across from Tanglewood mall in Roanoke, VA for a trip to Georgia. The experience was seamless and I also got a free upgrade from a midsize car to a small SUV!
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July 2023 by Donnie Akers
Professional service. Always provides the level of car I requested, or better. Makes me feel like a VIP even though I’m just an occasional customer.
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June 2023 by Shawn Mincey
Decided to do this review after dropping off a rental car. What a superb experience from the beginning to the end. I was even offered a ride home by the wonderful staff. I forgot to get the office staff's names for pick-up and drop-off, but the gentleman who drove me home was Smiley! Perfection from everyone at the Electric Rd Enterprise!
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May 2023 by Richard Mattioni
Always rent from this location and the one in Salem. Very courteous and professional staff. The vehicle I rented for 3 days was perfect and spotless. Whoever preps the vehicles is doing a great job. The last one could have been cleaner. But this week's rental was super clean.
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December 2022 by Will Roberts
Great service, great car. John Kuczmarski at Tanglewood location was professional and helpful.
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November 2022 by Jeffery Hurley
Great people, great vehicles, always clean cars, Enterprise has always made upgrades available and easy. A must visit branch!
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November 2022 by Beary Blanco
They don't greet you, they're constantly backed up, they make you wait forever, every single time. Ended up leaving. Waited over an hour in their lobby. Never got my truck.
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October 2022 by Marilyn Cochran
I have been a Plus Member with Enterprise for some time now. I find the Service given at Enterprise is second to none. During my last Rental (Fall is upon us, and it feels a little cold in the early morning), so I had worn a light sweater jacket. Once I had driven for (4) hours, I had stopped for a bathroom break. I had taken my coat off, and it was stolen…with the key to my Rental vehicle in the pocket!!! This was a harrowing experience! I was unable to enter the vehicle to retrieve my personal belongings; not to mention my inability to drive the Rental vehicle. I began to panic, and thought to contact the nearest Enterprise for assistance. They were so helpful and efficient. The Representative confirmed my Rental…then contacted an excellent Towing Service there in Northern Virginia; who had the necessary tools to unlock the vehicle to get my belongings out. Enterprise sent out an Uber Driver to take me to the Enterprise location, put me in a vehicle to return home in! ALL of this is bundled within my Renal at “No Additional Cost” to me, purely because I had taken the Insurance offered in my initial Rental Contract. Moving forward, please understand that your driving record may be good…but, other outside forces do come into play every time you aren’t a vehicle. For me in this example was: the vehicle key was stolen; the vehicle had to be towed; I had to have an Uber take me to a nearby Enterprise for assistance, and had to have a different vehicle and Contract!!! There’s no justifiable expense in comparison to simply for pennies more utilizing this extra measure of Protection. This stellar Service and Protection is available to Every Customer ?Marilyn CochranCustomer
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October 2022 by Chase Mustafa
Such garbage. My truck goes in the shop so insurance sets me up with this place. They tell me on the phone that they were bringing me a like vehicle, I guess what they meant is that it's like yours, but real trashy. It's dented. has cigarette butts in the seats. The engine stalls. The tire goes flat every day. and when I asked for help due to the electrical issues with this POS, they back charged me for assistance. Un-freaking-real! Wouldn't even talk to me about it at the local level. Laughed when I told them this wasn't finished. The cooperate office promised to call me back...two weeks today and still crickets. Place is a joke, man. Not only have I cancelled my personal membership with A-holes, but I swear I will walk before I give another thought to using them.
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August 2022 by Anthony Bellavia
I hesitated to rent after many years ago having a bad experience. Enterprise near Tanglewood helped my fears. I rented a couple weekends ago. The employees -ALL of them were authentically friendly, informative, helpful, understood what i needed, professional- from start to finish!
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August 2022 by Erin Garland
I highly recommend the Tanglewood Roanoke Enterprise. John was always extremely friendly and helpful. We had issues with our insurance during the middle of our rental period and enterprise communicated with us and went above and beyond to help. If I need a rental car again, I will return to this place again.
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August 2022 by Rosie Osborne
I will NEVER get a vehicle from this place every again! The inspection sticker was expired and had been since February 2022! The car smelled like a dog when I got inside of it and the people they have working there does not know what they are doing! The manager is the same one who cleans the vehicles! This place is the worst! My husband and I contacted corporate about all of this and when I returned the vehicle they offered me a refund of 156.00 but only received 103.00. This place is horrible and liars! Make sure you check the tags and inspection sticker before driving off the lot because of you do get pulled over for it they won't pay for anything!
