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June 2025 by Beth
I love this store. Everyone is so nice and helpful
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June 2025 by David Kingery
Visited the jewelry counter. The lady was very helpful
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May 2025 by WJMC NBC 41
Love the selection of items
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May 2025 by dale trotter
Great location, well stocked
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May 2025 by Dorothy Harris
Staff was friendly and patient
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April 2025 by Paula Jordan
Found what we needed but service was very slow
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April 2025 by Stacey Parrish
Very disappointed. Poor communications. Booked an appt and prices almost doubled once we got there. We were early for our appt and was told half way through they couldn’t finish and we would have to come back tomorrow to finish. We don’t live in the area so that’s not going to happen! Hence the review. Please improve comms with your customers and book times so you have enough time to take care of your customers!
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July 2024 by Faith Wimmer
I have 2 rings under life time warranty. Jc pennys has had them for 3 months. They called me a month and a half ago, quoting prices to thichen or just fix the band, and I had to reiterate, a. You've had my rings over a month and are just now calling me and b. I have life time warranty, there is no cost. That also wanted to verify the size, which should also ready be there from when I dropped the rings off. Another month and a half goes by with no calls. I start calling and can't get answers or calls back. I call customer service, and finally they call and tell me that both my rings are miraculously there and ready for pick up. I get there, and it still had missing stones. 3 months of having my ring, and it's still not fixed. Barbara was very helpful, she called Charles who was not very helpful and was very flippant and said well send it back. Barbara points out, it's been 3 months and just came in. He calls Sue, and she too says it's not much to do, they can send it back and do a week expedite. We'll, today is a week. No call. I call them and now they are saying it could be the end of this week or maybe the beginning of next week. So much for that week expedite huh. If I'd have known how hard and unreliable the work orders were with protection plans through this jewlery department, id have never purchased jewlery here. Everytime I bring it, they have it month, which I guess is normal Because they have to send it out but 3 months!!!???? Come on jc penny, do better! I'll never buy more jewlery here again!
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June 2024 by Robin Lee
Customer service was awesome! Friendly clerks!
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June 2024 by D Childress
They had a great deal with several steep discounts and shopping cats for convenience.
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April 2024 by Landa McCrady
Everything good
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April 2024 by Phil Sparks
Hard to find the item I'm looking for
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March 2024 by clyde george
As a person that needs big and tall clothes I can always get them here at a reasonable price
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March 2024 by Linda Cassell
Not anywhere near as good as the old Penny's
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February 2024 by Izzy Nagel
So glad there is still a JCP in the area! Friendly and organized. I wish they had more registers and fitting rooms available.
