Kroger Pharmacy in Roanoke, VA, is known for its dedicated and professional team committed to helping customers maintain their health. It offers a range of services, including vaccinations for Tdap, measles, shingles, and flu, alongside prescription refills and clinical advice. Customers appreciate the pharmacy's easy-to-use online tools for managing prescriptions, making tasks like requesting transfers or refills simple and convenient. Many reviews highlight the exceptional service provided by the staff, who are recognized for their friendliness and willingness to go above and beyond, particularly in challenging situations, such as dealing with insurance issues. One customer mentioned how the team effectively reduced their medication costs using a prescription savings card, demonstrating their commitment to finding affordable options for clients. Even during busy times, customers report a positive experience, noting the pharmacy's organization and efficiency compared to competitors. The knowledgeable staff also take the time to answer questions, ensuring customers feel informed and comfortable. Overall, Kroger Pharmacy stands out for its caring, responsive service and dedication to customer health and satisfaction.
They don't have the drive-thru open anymore they don't answer the phone and their lines are always super long
November 2022
You’re better off driving across the Atlantic Ocean to Europe and picking up an order that is correct then getting anything from this pharmacy. Dr’s office will send it in WITH PROOF and this pharmacy will LIE about it and say they never got it.
November 2022
Has gone way downhill. No drive through, they NEVER answer their phones or voicemails. The line is typically 15+ people long by the time I get there after work - and even midday it can be that long. Transferring all of your ur medications - I’ve had enough of the blatant disrespect from this pharmacy.
