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March 2024 by Hanaa K.
They have a good floral department albeit expensive. The store parking lot is confusing because of where to get in and out. They share the lot with several other businesses and people park and wait directly in front of the store making it difficult for people with walkers or wheelchairs to get in because we are weaving in and out of them. The store itself is pretty easy to navigate. I wish they had signs. Bread is on one end of the store and crackers/snacks on the opposite. Sparkling water isn't in the water section but in the specialty drink area. It's not a problem, just a little odd. If the parking lot situation could be improved, the store would get 4.5. As is, I give it a 3.75 rounded up to a 4.
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January 2024 by Britain
This is the second time I’ve been stopped and told that I was stealing 2 energy drinks! I go every day and have my 2 kids and family member with me! I would never do that when I spend money every single day with this place! Just because they said they seen me pick it up when I entered the store but didn’t go to check out with it which is because the first time I put the items down in seasonal (which the fat guy that ride on the scooter found after I left) then after that he followed me and my kids every time I came in there from the time I entered until I left even watched me check out and spend money everyday and even pull a bunch of money from the atm at times. The second time he had went and whispered to another worker and then when I got to check out she tried to stop me.The second time was over the same thing but when I told them I sat them in the back of the store and offered 2 times to take them to the items they wouldn’t let me then told me that I was banned and everything. I ran and put my kids in the car with the family member and ran back inside to handle business and show my bags and yet again offered to take them to the items that I sat down in the back of the store that they wouldn’t let me take them to and yet again I was called names and told no. Me and my 1 and 2 year old have been harassed every single time by the fat guy that doesn’t even really work there for months now. Just because I pick something up doesn’t mean that I stole it people sit stuff down at the wrong spots all the time and not only that my kids throw things out and half of the time I don’t notice that I don’t even have them anymore until after I get home and look for it only to realize that they must have thrown them out while walking through the store! This place is absolutely disgusting and ridiculous. I’m not the only person that this has happened to just of how I look or dress either. There are 2 others that it happens to as well. I’ve seen the same thing happen to these people who I didn’t and don’t know and after the big blow out they proved the people wrong and never came back because they were judged by how they look when in reality they had plenty of money
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January 2024 by Dwayne J.
My sister purchased gift cards today and the cashier scanned and charged her for them. When my sister got home she noticed that she did not have the gift cards. My sister went back to the store to discuss the issue and the cashier claimed she put the purchased gift cards back on the shelf. Why would she do that? We believe that the cashier was saving them for herself which is stealing because all of a sudden, the cashier appeared with the gift cards. Kroger management needs to make sure that they address this because no customer wants to deal with a business they can't trust.
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January 2024 by Beverly Payne
I like the Food items at Kroger.
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December 2023 by Sandra Call
Absolutely horrible customer service. People treat you like your stealing even when your not.. people are so rude here. Also what about the people just standing around talking when there are so many people needing help. If they keep accusing people of stealing why don't they open more checkouts and close down self scan it makes no sense. Also if you need more than just a few groceries this definitely isn't the place to buy them. Either wait in line for 20 min's on the 1 checkout that is actually open or go to self scan and scan all 50 your self, then of course get accused of stealing!!!
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December 2023 by Candice Stover
The managers won't give you the shelf price when they mess up not the customer... Walmart market here I come
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October 2023 by Thomas “Tom” Alderson
Friendly staff, good selection and I was in and out quickly thanks to self checkout
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September 2023 by Fehmi Bajrami
Store smells like something has died 3 weeks ago,. Also 2023 update your hours of operation on Google.
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September 2023 by Jessica Brooks
8/26/23 7:09pmKrogers Rutgers do better!!!!Get gas.Pump 5. 23 seconds after walking away from paying, my card is charged again. I know credit cards do holds, but this is debit. Guy says take it to customer service. Walk up there, they are closed. Asked for manager, nice young man looked for manager 5-10 mims, while speaking with other employees about manager is always in the bathroom. James (who refuses last name, employee #, AND gave wrong # for corporate) came out, super high. Not resolving anything. Rude, unprofessional and while store in disarray. Just want my money back, the diry store, rude, unprofessional people can carry on, I will never return. Gone down hill BIG past few years! Sad world.
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August 2023 by Morgan Raymond
I cannot believe how I was treated by their “security”. I walked in with my husband around 9pm & as I was walking past security I hear “MAAAAAAAM” loud & incredibly rude. It was their rent-a-cop yelling at me. (I was not far enough where a simple, “excuse me” couldn’t be heard.) He proceeded to tell me I had to leave my purse at the front with him because I couldn’t “have it”. When I asked him why he said “it’s late & there’s a lot of weird stuff going on.” Okay? I wouldn’t be so upset if maybe he didn’t have an awful, mean tone. So rude. So rude. Also I felt like I was being accused of stealing as soon as I walked in. No I didn’t leave my purse with a strange man. I put it in my car. But the whole experience was awful. He was so obnoxiously rude. I live in the neighborhood & I loved coming here. I’ve never had such a terrible experience at any other Kroger in Roanoke, Salem or vinton. Don’t go here unless you like being talked to like you’re a piece of trash & you did nothing wrong but walk in the door. Do better, Kroger. Do better. I will not be going to this Kroger anymore which is sad because I used to like it & live so close. I’m an adult, I will have my purse if I want to. It’s that simple.
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August 2023 by Michelle S.
I was checking out in self checkout when a lady decided to start yelling at me for moving food left on the check out counter to the floor. Later to find out that was her food she left there to come back to check out with. I had no idea who left the food or why as no one working there told me. The working crew and other ladies checking out proceeded to chime in with the accusations of how wrong it was of me to move the food from the check out counter to the floor. The employees at Kroger did not help diffuse the situation but I felt make it worse and continue the harassment. The lady eventually waited outside until I was done checking out and proceed to tell me she was going to "kick my ass" as I walked out the store. Completely uncalled for and I will not return to this Kroger nor should anyone with small children come to this store. Not a safe environment.
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July 2023 by Julia Colon
I usually love this Kroger because they always have what every other one doesn’t have, I just drive all the way from Hardy just to walk up to the doors and be let down because they don’t open for me….. am I missing something because I could have sworn I made sure to verify with google that they are open until 11 before I drove all the way out here….this is completely messed up for their updated hours not to be updated
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July 2023 by April Robey
The store is always very clean, shelves are always well stocked, and staff is friendly and helpful.
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May 2023 by Trish Ingram
Got here at 10pm and the doors were locked. The posted closing time on the door and online is 11pm.
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April 2023 by elevaTOURS (dieselducy)
This is a great grocery store. It is well stocked and the bathroom is very clean. The only problem is the toilet paper holder is broken other than that a great experience.
