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November 2023 by Summer
There is one staff member at this location who is off-putting and callous. I have always had a hard time with blood draws because I have small veins and tend to work myself up to the point of being faint. I tried to express my needs to the staff first thing: could I please have the smallest needle size and recline/lay down? All I was told was to "go sit down" in the waiting area. Granted, I didn't feel the needle at all but when I was done with the blood draw I felt faint and said "I feel faint." The rude staff member told me to sit there until I felt like myself and LEFT. I am so use to my doctors talking and staying with me to make sure I'm okay but she left me alone, what if I had passed out? Hit my head? No one else was even there at 9am, it couldn't have hurt them to watch me instead of doing nothing at the front desk. I ended up calling my partner for someone to talk me through my faint feeling. She didn't come back until I was already ready to leave.I work in health care directly with patients so I can tell you it is incredible when patients express their needs and it is YOUR JOB to make sure they have the BARE MINIMUM they need to feel safe and comfortable. LabCorp employees lack compassion.
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November 2023 by Nora McCotter
This facility is ran inefficiently and needs to leverage technology better for client convenience.
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September 2023 by AC Pfeiffer
All the staff were great to work with and they allowed my friend to come back with me (I have trouble with getting blood drawn). My only complaint is that they accidentally skipped one test and it hasn't been easy to get a refund.
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September 2023 by priscilla Lacy
I had very good service from everyone. Had a problem and everything was resolved with their help. My client really enjoyed talking to the ladies too. Thank you so much.
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July 2023 by Andy J
Had an issue with my provider sending over the lab order but the staff were still able to accommodate me, and they also helped reach out to the provider to assure everything worked out. Awesome staff!
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November 2022 by Fly Eagle 35789
This is for the location inside of Valley View Medical Office Building: Used to be pretty good years ago. This location has some of the most unprofessional disrespectful employees ever!! It only gets worse over time. They're always LATE opening, short staffed, ignore you & harass you to put a card on file so they can bill you before insurance evens processes your services. I always pay my bill on time & to be spoken to disrespectfully & harrassed about this issue is unacceptable. Deal with those who don't pay their bills appropriately & leave those who do alone. Giving me a 15 minute lecture isn't helping anyone. Employees here always seem so unhappy & disgruntled.
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November 2022 by Jason Harris
This is only for this location. Something has change this use to be a friendly place. Now the workers seemed sad and demoralized. The Lab manager specifically was extremely unprofessional and rude to me. When asked a question I was mocked and laughed. This Lab Corp used to be a great lab to go to the new management these last few months has made it the worst lab experience I have ever come across. It doesn't seem there employees are into their work anymore and the clinical manager doesn't care at all about customer service.
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November 2022 by Arthur Selander
I ordered and paid for my testing online which took about 15 minutes because there are so many testing options to choose from. If a person knew which tests they wanted beforehand it would only take about 5 minutes to complete the order online.When I showed up for my appointment I checked in at the kiosk inside the front door. This took about a minute. The receptionist then confirmed my appointment and showed me back to the testing area. Octavia was not only the receptionist, but also the phlebotomist. Very polite and friendly lady. She had my blood drawn in less than two minutes and I have to say that as someone who has been "stuck" many many times in my life that hers was tied for the most painless stick of all time.From the time I entered the building until the time I left was less than 10 minutes. Very clean facility. Highly recommend.For those considering going there make sure you make an appointment before hand so you don't have to wait.P.S. I received the results in less than 24 hours.
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August 2022 by revbruceiv
What a joke. We got here when they opened at 8 only to find they don’t do employment drug screens till 9. Which whatever.It’s now 930and they have let the waiting room get to standing room only now.We were the first ones here and know there’s no one being seen right now.Pathetic
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June 2022 by Terri Whitby
We have used this Hollins location several times and always find them to be pleasant & professional, even when they are very busy.
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January 2022 by Dorothy Hoskins
Easy to get in and out. Staff was professional and friendly.
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December 2021 by Amy Love
I had bloodwork done here today and it was the best experience I have ever had. I only waited for maybe 10 minutes. Rudette and Karen were very professional, knowledgeable and super nice. When Karen was drawing my blood it didn’t hurt at all. She was very gentle and one of the best phlebotomist I have ever seen. I will definitely go back to this location if I need any of their services. Both of these ladies deserve a raise and a bonus!!
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December 2021 by Jackie Holton
The sign reads…to better serve our patients, drug screens will be collected during the hours of 9-11:30am and 1-4 pm. How is this better serving patients when I’ve waited over an hour? There is ONE lab tech working to do venipuncture and drug screens. Wouldn’t it be better serving patients with an additional tech? One for bloodwork and one for drug screens? There are 8 people in the waiting room and a line out the door. This is probably the least efficient location I’ve ever seen. Do not choose this location for pre-employment needs.
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December 2021 by Barbara Lane
Made an appt for 845 am. They had only been open 45 minutes. Waited about an hour to be seen or acknowledged. There is clearly a staffing issue.
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December 2021 by Kelly Johansen
This is the worse experience I have ever had with a place. The supervisor was extremely unprofessional, rude and combative with me.
