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November 2023 by C S
Customer service is incredibly difficult to get a hold of and was incredibly rude to my wife (yet treated me like gold when I called in). They only make equipment deliveries on certain days, which they did not communicate when setting up service. This put us in a horrible position when trying to set up a refill.
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May 2023 by Diana Hodson
They are always there to help me out with my oxygen needs. The delivery tech is always willing to answer questions from me. I appreciate the service that I get from them. Thanks! Have a nice day!
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April 2023 by Shannon Falcone
Stay away at all costs. With COPD I take 8 breathing treatments daily just to maintain 92% oxygen baseline…I NEED a breathing machine. Mine broke and my doctor immediately sent an emergency order to lincare. I called & called no answer so drove over…door locked ppl inside but won’t come to the door. Called doctor & he called lincare…no answer. Luckily a family friend let me borrow a breathing machine because it’s been 8 weeks and I still haven’t been able to get anyone on the phone or gotten a call from lincare.So I see you guys took the time to respond to the review, maybe you should spend more time actually answering your phone and/or talking to people who show up at your facility instead of worrying about your online presence. Just a thought. No need to worry about me anymore (not that you were) because I bought a breathing machine online and am in the process of switching to Rotech for my provider.
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April 2023 by Sue Wilson
My husband has tried to get his replacement machine since November it is the end of March and still no machine. Don't even call they hang up on you or don't answer the phone.
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February 2023 by Morganne Holland
This is the WORST company to work for, and to get supplies from. I would not recommend to anyone! The phones are never answered the management treats patience and staff poorly. Please save yourself trouble and do not even attempt giving them business
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November 2022 by Lisa Davidson
Received prescription from Dr last Friday for Nebulizer. Finally Wednesday a call back but they forwarded to the wrong location. They said no problem they would forward info to the correct location. After literally hours of waiting on hold and several phone calls I still have no nebulizer. Now on the following Friday a week later I sit in front of the building in Roanoke. Figured faster to handle in person than sit on hold for another hour wasting more time. The door is locked and no one will answer the bell. Now sitting in my car on hold again. This is insane.
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November 2022 by Henry McCallum
How does a person get someone to talk to about ordering equipment? Nobody answering the phone?
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December 2021 by Thane Pressman
I recently moved to the area and have tried calling the Roanoke branch repeatedly during business hours. No one answers the phone. Once a voice machine answered indicating that the number I was calling was for a cell phone and that my call would be returned. It has now been several weeks and I have not received a call, nor do I expect oneBelieve it or not, Lincare is not owned by some individual cheapskate. It just looks and operates as if it were. Lincare is part of the giant, international company, LINDE. The parent would be better served sticking to industrial gases. They have no business operating in the medical field with their sloppy business practices and lack of consumer/patient focus.Absolutely the worst company I have ever delt with, and I have reluctantly been a customer for nearly 20 years having lived in a part of the country where they have a near monopoly.
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November 2021 by Kristi Cales
This is the absolute most unprofessional place I have had the displeasure of working with. I requested my oxygen supplies three days ago and was told they would be delivered yesterday. Yesterday, a voicemail was left stating that they did not have tanks available and would deliver today. I had not heard from them by 2:00 today (it’s now after 5), so I called them. The receptionist seemed to know little of what I was talking about, despite me explaining it to her. She stated that if the delivery person told me that they would be delivered today, that they would be. At 4:30 today, they still had not been delivered, so I drove to their office. After scrambling around the office, the receptionist said that the delivery driver said that I was one of his last stops today and suggested I get home as quickly as possible (I am literally five minutes from their office). It’s now just after five, their office is closed, and I am sitting on my front steps, waiting. Anyone want to wager a bet that they say they tried to deliver and I wasn’t home?? It’s a good thing we don’t need oxygen to live or anything.
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September 2021 by Joey Blankenship
Rebecca was so helpful and kept us updated on what was going on. Joey came to the house to set everything up and was so professional and answered all of our question. All around great experience.
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June 2021 by Susan Simmons
I have read the other reviews regarding insurance issues. It is now nine months and MANY calls later, I am still awaiting verification of my insurance change! What to do??? I am so frustrated and angry.
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May 2021 by Donna Jamison
This company tries to be helpful but falls way too short. It has taken 6 months to update my insurance information. In the meantime I have not received any supplies for my machine! Now that my insurance is updated it has taken them 10 days to tell me I have to get updated doctor documentation. I’m done! This is irresponsible for a “medical” company. Shame on you!
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March 2021 by Mike Mannon
The worst experience ever I am beginning to wonder if I will ever get my supplies, it's been 13 days and today I was told they are waiting for their billing department to update my insurance and of course no phone call to let me know. I will definitely be looking for a new supplier today.
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December 2020 by Garry Cromer
The worst customer service on the planet. 2 weeks since they received my nebulizer prescription and still can’t tell me when I will have it.Pity I can’t give them zero stars
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September 2020 by Daniel Freeland
i tried for 8 hours to get the okay to come get my cpap sd card downloaded for an upcoming visit to the sleep facility and was unable to get someone to say I could come in to get it done. They said they would call back and finally called at a little before 5 but knew nothing about the original request. poor office management. Secondly, our doctor sent them a prescription for a rolator walker which they couldn't fulill and delayed it for a month. If you can go anywhere else for service, go there as they don't know the meaning of the word in my own opinion. Oh, everything seems to be blamed on Covid.
