Metro by T-Mobile

Electronics, Cell Phone Stores
Hours: Metro by T-Mobile on Williamson Rd in Roanoke is highly praised for its excellent customer service and helpful staff. Customers often mention Alexandra, who goes above and beyond to assist with account issues, transfers, and troubleshooting. One reviewer shared a stressful experience of trying to transfer a phone number after a theft, but Alexandra quickly resolved the problem and explained the steps clearly, saving the customer from giving up on the carrier. Her dedication and quick help made a significant difference, earning her high praise and a suggestion that she deserves her own store. Another customer appreciated how Alexandra and Caesar were helpful, polite, and knowledgeable, going out of their way to assist. The store also received positive feedback for fixing Wi-Fi issues caused by hacking, with staff resetting accounts and creating new login details to ensure security. Additionally, shoppers report a great experience when purchasing new phones, noting they received helpful advice, good promotions, and paid less. Overall, this Metro store stands out for its friendly, attentive staff who genuinely care about helping customers resolve their problems efficiently and effectively.

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1. Roanoke, Virginia