Metro by T-Mobile on Williamson Rd in Roanoke is highly praised for its excellent customer service and helpful staff. Customers often mention Alexandra, who goes above and beyond to assist with account issues, transfers, and troubleshooting. One reviewer shared a stressful experience of trying to transfer a phone number after a theft, but Alexandra quickly resolved the problem and explained the steps clearly, saving the customer from giving up on the carrier. Her dedication and quick help made a significant difference, earning her high praise and a suggestion that she deserves her own store. Another customer appreciated how Alexandra and Caesar were helpful, polite, and knowledgeable, going out of their way to assist. The store also received positive feedback for fixing Wi-Fi issues caused by hacking, with staff resetting accounts and creating new login details to ensure security. Additionally, shoppers report a great experience when purchasing new phones, noting they received helpful advice, good promotions, and paid less. Overall, this Metro store stands out for its friendly, attentive staff who genuinely care about helping customers resolve their problems efficiently and effectively.
Alexandria does great customer service at the Williamson Rd Roanoke VA location!
February 2025
I went get my wifi box fix somebody hacked into my Wi-Fi account use it so he went in it and reset it for me made me a new username and I made a new password no one can get into it now
January 2024
Caesar and Alexandra are amazing. So helpful and polite, they really know there stuff and went out of their way.Thank you!