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“We couldn’t be happier with the kind, prompt, and professional customer service that we received at the Towers Verizon Wireless Zone. If you want to navigate the digital device world seamlessly and with ease, ask for Hunter Hanes. We purchased an Apple Watch and an IPhone 17.”
“Came in this morning due to my phone deciding to just working and 2 that were there this morning made it so easy and fast and got me set up with a new phone in no time. I appreciate yall”
“The associates here are absolutely amazing! From the moment you enter. We added another line and purchased a phone for our son. Tierra helped us and she was amazing! Super quick and knowledgeable. She’s the sweetest.”
“Andrew was a very helpful, knowledgeable, and kind employee. I have the perfect phone for my needs. He was forthright and willing to answer any questions. Thank you again!”
“Great Customer Service!
I upgraded my iPhone 11 to the 17 Pro through Verizon.com and encountered a problem with the phone having it speaking a foreign language and making it non responsive. I went into this store ready to return the brand new phone and Ross Agee was incredible. He solved the problems and is an experienced professional. He is without a doubt one of the best in the industry and I would recommend this store (and Mr. Agee) to any and all.
All the Best,
Jeffrey Scott”
“ABSOLUTELY PHENOMENAL
Listen, this gentleman came out FROM HIS HOUSE to the shop to help me get my phone screen replaced. His brother had already left for the day (it was later in the day, so it is understandable) and I called. Absolutely one of the most kind people, expedient work with quality. The world could use more folks like him in it.
Also it was inexpensive with exceptional quality. I would rate it 10/10 if I could”
“JOSH, KEIKI, AND FRANK ARE AWESOME. I have been to 2 other T mobile stores for help restoring my data on my phone. I came in here and within minutes my pictures and EVERYTHING returned to my phone. Thank God for these young men”
“It happens that Anna & Vincent are super smart and very professional. My phone number wasn't registered in the network properly, and because of that, some people couldn't reach me over the phone, and even technician support couldn't understand what is going on. But these guys figure it out as soon as they look at my account and was able to fix it within fifteen minutes. Respect 😎👍”
“Wide selection of games, consoles, TVs, laptops, Tablets, etc... etc... etc. Store is well laid out, staff are knowledgeable and easy to work with, and prices are reasonable. I wouldn't say come here if you're looking for the lowest price, but if you're aiming to find high quality retro gaming then this place is worth a stop!”
“I had a very positive experience. A sales associate greeted me as soon as I entered the store and my business was completed within 20 minutes. I had a very different experience than I had at T-mobile.”
“My husband went in Saturday to change from Boost to Metro. The young man was super helpful and he got us all set up and in and out of there quickly. He also informed us abt the great benefits with having the top tier 70 a month package. Loved the whole experience”
“Good club retail where you can find most of your favorite brands at bulk discount prices verses Walmart. Usually very busy and hard to check out in the lines. Scan and go on the Sam’s Club App is a faster method and lets you check out and leave faster. Cafe is now only order through app which is convenient but difficult if you are relying on a phone device. Good location. Parking can be hard to get a close spot though. Overall a good experience.”
“They're very helpful and knowledgeable, helpful to this old lady who has no clue how to navigate technology. Thank goodness for your attentiveness to your schooling.”
“Shuqeria helped my disabled mother get a new phone. She really took her her time with her to make sure she knew how everything worked & told us to be sure to come back anytime if we had any questions or problems. Thank you Shuqeria for being so kind & patient with my mother and me! You're awesome!”
“Called about a phone case and screen protector. They were very helpful in helping me got what I needed. They sent me to a different store because they didn't have what I needed. 10/10 service very nice and extremely helpful”
“Stopped in to get Sarah to put a spam block on my wifes phone. She also helped us with a better phone plane and was very informative as to future upgrades for our phones. SARAH went above and beyond to help us and was very professional and knowledgeable about all our questions!”
“Young man was extremely helpful even though he had a previous appointment come in that day. Unfortunately his two coworkers weren't able to help ( they said they were helping other customers on order ) but later we overhead female saying she was doing her homework. She sat on bench using tablet while other male seemed to be cleaning out drawer.”
“Great Store. Natasha went above and beyond to help us. We are very happy and thankful she gave us a great deal. Definitely recommend this boost mobile store over any other boost Store. She has great deals compared to the other stores.”
“Amazing customer service! Was stressed about getting a laptop before school started, so urgently needed a new one. The person helping was very kind and supportive, and found a solution that worked for me. Thank you! :)”
10AM - 8PM
2009 Electric Road Ste D, Roanoke
Mobile Phones
“I wanted to switch my family plan from AT&T and by chance went into the Tmobile store on Electric Road in Roanoke. Kevin, the manager there, was very helpful and patient with me, a senior citizen. He practically did all the work of getting the phones paid off and got me a reimbursement for what was owed from Tmobile. Also he told me to come back if I had questions about the bill, which I did today. He is going to make sure I get the discount for my new phone. I highly recommend Kevin and his store!”
“There is always one guy in here that really takes care of his customers. Have not been disappointed in the service. Cricket itself sometimes feels subpart but overall satisfied for the price you pay.”
“You walk in, expecting an aggravating experience, and then, no. It’s a breeze. Thank you, Deonna, for a pleasant experience. Fast, too, except for that last “Apple Minute”.”
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“I wish there were more than 5 stars to give to Scott at this store. I live in South Carolina and my mom needed help getting a new iPhone going and she lives in Roanoke, VA. He spent two days making this happen. I so rejoice that she has a working phone!!! Scott is amazing.”