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“Had a very good experience on Saturday March 21 trading in and buying a new iPhone and Apple Watch. Erin helped me in a very professional manner and was friendly, but not effusive. He encouraged me to leave and run errands while he transferred the data from the old devices to the new ones - really liked that he was considerate of my time!”
“Hunter set my phone up so quickly, and his customer service was incredible. He was thorough and double checked to make sure I backed up my cloud and didn’t lose anything important. Highly recommend!”
“Great Customer Service!
I upgraded my iPhone 11 to the 17 Pro through Verizon.com and encountered a problem with the phone having it speaking a foreign language and making it non responsive. I went into this store ready to return the brand new phone and Ross Agee was incredible. He solved the problems and is an experienced professional. He is without a doubt one of the best in the industry and I would recommend this store (and Mr. Agee) to any and all.
All the Best,
Jeffrey Scott”
“I think his name, Andy and he is wonderful. He is the Manager, I do know that! I’m an older woman and I know it’s frustrating sometimes dealing with the elderly which can can take a lot of time. He was so caring and took his time to make sure all my needs were met. He is the main reason I come to this store! Thank you for caring for your customers.”
“ABSOLUTELY PHENOMENAL
Listen, this gentleman came out FROM HIS HOUSE to the shop to help me get my phone screen replaced. His brother had already left for the day (it was later in the day, so it is understandable) and I called. Absolutely one of the most kind people, expedient work with quality. The world could use more folks like him in it.
Also it was inexpensive with exceptional quality. I would rate it 10/10 if I could”
“My husband and I came in here today and we were met by the store manager (For the life of me I can’t remember his name ?) who was wonderful and nice to talk to. He set us up with Jordan who took care of getting my husband and I set up with new phones. It was a very easy process. He didn’t rush us and was pleasant to talk too. We will definitely recommend this location to others!!!”
“We went in today and do a simple switch of a phone, but Andrew was so great to work with that we ended up upgrading another. Highly recommend him if you need anything at all!”
“i want to give a shout out to Kevin, he was very helpful with getting my new phone set up. He said he is an assistant manager and working his way up, but personally i think he should be store manager based on the knowledge he has and amazing customer service he provided!”
“Marquice was awesome to work with, even though they were busy and assisting others he still let me know he would be right with me which made me feel invited into the store. Marquice was new to the role but excels already right off the bat. He closed a sale to which I was hesitant on and served me very well. I’m very happy with my new phone, which I was able to get the same day.”
“They are very knowledgeable. They have lots of older games for older systems. If you're looking to get your retro game play on they also sell consoles. I would strongly recommend them. Thank you.”
“I have had us cellular for almost 15 years and not 1 time has us cellular let me down.
U S cellular goes places where I don't get service anywhere else. Thank you for being where no one else can go. Thank you”
“Good club retail where you can find most of your favorite brands at bulk discount prices verses Walmart. Usually very busy and hard to check out in the lines. Scan and go on the Sam’s Club App is a faster method and lets you check out and leave faster. Cafe is now only order through app which is convenient but difficult if you are relying on a phone device. Good location. Parking can be hard to get a close spot though. Overall a good experience.”
“My husband went in Saturday to change from Boost to Metro. The young man was super helpful and he got us all set up and in and out of there quickly. He also informed us abt the great benefits with having the top tier 70 a month package. Loved the whole experience”
“They're very helpful and knowledgeable, helpful to this old lady who has no clue how to navigate technology. Thank goodness for your attentiveness to your schooling.”
“I have been a loyal customer for boost since 2021. For the most part they have helped me enough to give them five stars. However the boost mobile right across from the Ice Cream shop, the manager there, Junior has one of the biggest hearts I have ever met, thank you Junior for your amazing customer service, and the big heart you have. I will be continue coming to this boost as long as I can.”
“Shuqeria helped my disabled mother get a new phone. She really took her her time with her to make sure she knew how everything worked & told us to be sure to come back anytime if we had any questions or problems. Thank you Shuqeria for being so kind & patient with my mother and me! You're awesome!”
“Went in looking for a good GPS, and Ashton was awesome! We had alot of questions to make sure we got one that did what we needed, and he took time to research information for us! Great customer service!!”
10AM - 8PM
2009 N Electric Rd Ste D, Roanoke
Mobile Phones
“Best T-Mobile store I've ever been to, from West Coast to East Coast. Hadleigh, Lee and David are 100% experts and always fun when it comes to fixing my various phone annoyances. 10 Stars!”
“Alex is the best at the Metro on Williamson Rd she is always smiling and very courteous,I have know her for a few years she never disappoints me or my brother when we are in there .She is best highly recommended this Metro by T-Mobile
Thanks Alex
The Brewbaker Twins”
“Young man was extremely helpful even though he had a previous appointment come in that day. Unfortunately his two coworkers weren't able to help ( they said they were helping other customers on order ) but later we overhead female saying she was doing her homework. She sat on bench using tablet while other male seemed to be cleaning out drawer.”
“Great Store. Natasha went above and beyond to help us. We are very happy and thankful she gave us a great deal. Definitely recommend this boost mobile store over any other boost Store. She has great deals compared to the other stores.”
“Boost has the best prices on replacement phones in the area. I've been with a ton of other providers, but I go through 3+ phones a year (I work a physical labor job). I suppose I could always go the "phone insurance" route, but even then they only replace your phone so much. I would much rather buy a cheap 40.00 replacement smart phone that'll last me until I crack the screen or drown it with water then have to fork out 180.00 for the cheapest new phone if I was with another group (cough cough TMobile)”
“There is always one guy in here that really takes care of his customers. Have not been disappointed in the service. Cricket itself sometimes feels subpart but overall satisfied for the price you pay.”
“Michael is a rock star manager at this location. I've sought his help whenever I have a phone or service question ever since I bought a phone from him in 2021. More recently, he and another terrific manager at a location in New Orleans coordinated the return of my lost iPhone for no reason other than being good, helpful people. There was nothing in it for either of them. Michael is knowledgeable and always goes the extra mile. Lauren is also an asset to this location. She helped while Michael was not at the store and facilitated a complicated merchandise refund. This location is the reason I use T-Mobile. Their customer service is more "Mom and Pop" than large corporation. Great job!!”
“Jason at this Verizon was AWESOME! Really focused on helping us out and was fun to chat with and be around. Made going to the store actually fun. Not something you can say about going to your carrier normally. Highly recommend asking for him if you go in here! Will be my go to guy always now! Simply the best!”
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“John M was super helpful and patient with helping me get a new phone! even took the time to help me get it setup the way i wanted too and went the extra mile to be helpful even though i was having issues!!! had an amazing experience:)”