Metro by T-Mobile on Williamson Rd in Roanoke is highly praised for its excellent customer service and helpful staff. Customers often mention Alexandra, who goes above and beyond to assist with account issues, transfers, and troubleshooting. One reviewer shared a stressful experience of trying to transfer a phone number after a theft, but Alexandra quickly resolved the problem and explained the steps clearly, saving the customer from giving up on the carrier. Her dedication and quick help made a significant difference, earning her high praise and a suggestion that she deserves her own store. Another customer appreciated how Alexandra and Caesar were helpful, polite, and knowledgeable, going out of their way to assist. The store also received positive feedback for fixing Wi-Fi issues caused by hacking, with staff resetting accounts and creating new login details to ensure security. Additionally, shoppers report a great experience when purchasing new phones, noting they received helpful advice, good promotions, and paid less. Overall, this Metro store stands out for its friendly, attentive staff who genuinely care about helping customers resolve their problems efficiently and effectively.
Alex is the best at the Metro on Williamson Rd she is always smiling and very courteous,I have know her for a few years she never disappoints me or my brother when we are in there .She is best highly recommended this Metro by T-Mobile Thanks Alex The Brewbaker Twins
January 2026
Great place and awesome customer service. The only bad thing is don’t bother calling the store. Out of 7 times that I tried calling in one day no one ever picks up.
November 2025
Upgraded an older phone on 11/3/2025. Was served by Alexandra. She was great: efficient, knowledgeable and charming.
