O'Reilly Auto Parts on Williamson Road in Roanoke is frequently described as the best auto parts store in the area, considered superior to other local retailers. Customers report it is very well stocked, often having the oddball parts others do not carry and typically having needed items in stock. The store offers a wide range of parts, tools, and accessories along with services like free battery and Check Engine light testing, wiper blade installation, and a loaner tool program. Reviews highlight experiences with helpful and knowledgeable associates who provide quick checkouts and effective solutions, enabling customers to get back on the road promptly. The staff is noted for going the extra mile, even during busy times, to assist with vehicle repairs. While most feedback is positive, noting respectful and solution-oriented service, there have been isolated mentions of inconsistent customer service experiences, with hopes for improved training. Overall, the store is viewed as an amazing and reliable resource for auto parts.
Good knowledgeable people to help with the parts you need and very good prices
March 2024
Better than Advanced with their level of service, great prices too.
March 2024
I needed a new battery. I had someone come and jump it, tried another shop and was left waiting with no estimate on when they could get to me. Went to O'Reilly's, Bev the manager sold me the correct battery, had it installed in less than 5 minutes! Great customer service, no trying to up sell, fair price! Thanks, Bev!
