Petco is a leading health and wellness company dedicated to improving the lives of pets, pet parents, and their own Petco partners. The Roanoke, VA location offers a wide range of brand-name pet nutrition products and supplies for dogs, cats, birds, small pets, fish, and reptiles at competitive prices. Their highly qualified professionals provide full-service grooming, veterinary services, Vetco Vaccination Clinics, pet adoption services, and positive dog and puppy training classes to ensure the best care for your pets. Customers can enjoy savings when shopping online and picking up in-store or through repeat delivery orders. Reviewers praise the exceptional customer service, with one customer highlighting the knowledgeable and helpful staff, particularly the reptile expert, who provided an outstanding experience in setting up a bearded dragon habitat. Another customer was impressed with the staff's willingness to price match and the ease of returns through the rewards program. While some customers have reported unhelpful staff at other Petco locations, the Roanoke store is generally praised for its friendly and knowledgeable employees who seem to enjoy working there, making the shopping experience pleasant for pet owners.
Great Customer Service. The associate thanked me for being a customer, even though I did not purchase the item. I went ahead and bought something else just because of his customer service Outstanding!
April 2025
Always willing to help and excellent customer service
June 2024
Staff unhelpful at both Roanoke VA locations. Will not shop Petco again. Manager just called me back and corrected the problem. Thanks
