The Red Wing store in Roanoke provides an outstanding and awesome customer service experience. Customers report a very happy and great experience, highly recommending the store. The environment is comfortable and greeted with kindness and professionalism. The Ultimate Fit Specialist, who is extremely knowledgeable and dedicated, helps build a fit system tailored to specific needs. This includes carefully measuring feet, explaining different treads, and making great and specific recommendations for comfortable boots like the DynaForce or Brnr XP. The specialist shows a great attitude, listens attentively, and goes above and beyond, even tracking down specific boots from another state. They demonstrate true commitment, juggling multiple customers with ease while providing attentive service, including teaching proper lacing for ankle support. The store offers comprehensive care after purchase, including complimentary oiling, free cleaning, and lace replacement. This dedication makes people repeat customers and leads to an outstanding experience that is highly recommended.
Very happy to have came into this store! Angel was great to work with, measured out my feet and was able to make some great recommendations to keep me standing at work! The dynaforce are so comfortable! Glad I upgraded to these boots!
October 2025
This Red Wing location is awesome. Was greeted with kindness and a comfortable environment. I had a great experience buying my boots at Red Wing and they offer a free cleaning service. I'm a repeat customer at the Red Wing store and highly recommend anyone to go to Red Wing store to buy your boots. š
August 2025
Iād like to give a special thank you to Mr. Angel for helping me find the perfect pair of boots. I truly enjoyed the entire experience at Red Wing Shoes. It was a pleasure to meet Mr. Angel.
