The Red Wing store in Roanoke provides an outstanding and awesome customer service experience. Customers report a very happy and great experience, highly recommending the store. The environment is comfortable and greeted with kindness and professionalism. The Ultimate Fit Specialist, who is extremely knowledgeable and dedicated, helps build a fit system tailored to specific needs. This includes carefully measuring feet, explaining different treads, and making great and specific recommendations for comfortable boots like the DynaForce or Brnr XP. The specialist shows a great attitude, listens attentively, and goes above and beyond, even tracking down specific boots from another state. They demonstrate true commitment, juggling multiple customers with ease while providing attentive service, including teaching proper lacing for ankle support. The store offers comprehensive care after purchase, including complimentary oiling, free cleaning, and lace replacement. This dedication makes people repeat customers and leads to an outstanding experience that is highly recommended.
My husband needed new work boots. Sebastian found him the perfect ones quickly. He was extremely friendly and polite. We will definitely be back to this store again!!
June 2026
I have a pair of red wings i use for work took them to some work on spot of wear the guy was great there but the minor repairs didn't last but maybe a day so i don't if it was the cobbler or my feet causing the problem i probably need to take them back and see if the get fixed better by the cobbler
February 2026
The manager angel is a pleasure to deal with. Great experience all around. Boots are great quality
