Sam's Club Tire & Battery offers a range of tire and battery services for customers. Many reviews highlight quick and efficient tire installations, with some customers receiving their tires the next day after ordering online. The staff, especially those like Travis and Jeff, are appreciated for their helpfulness and quick service, often completing tire work in about an hour without prior appointments. Jeff was notably praised for fixing a leaky valve stem and offering helpful advice, demonstrating their willingness to assist customers beyond basic services. However, there are some concerns about the customer experience. The store's customer service can be inconsistent, with reports of strange phone interactions and less attentive in-store service. Some customers experienced issues with the checkout process, feeling there were not enough staff to handle checkout lines, and some found the store not very clean or well-organized compared to other locations. The facility is also described as lacking a waiting lobby or chairs, which may affect comfort during waits. Additionally, technicians were criticized for carelessness, such as over-inflating tires, leaving grease on rims, and potentially using tools rather than gauges to check tire pressure. Overall, Sam's Club Tire & Battery provides fast tire services with helpful staff, but customers may encounter issues with store cleanliness, organization, and service consistency. The store tends to have limited selection outside of food, and some experiences suggest a need for improved customer care and attention to detail.
So the date is July 16th, I picked up a nail in my tires, and decided it was time for new tires. Travis hooked me up.This was the fastest I’ve ever gotten my tires done, didn’t have an appointment and Travis got it done in an hour. Thank you so much Travis. Really made my day and can’t thank him enough!
January 2023
Smells bad most of the time but they generally have what I need and the lines aren't bad. I like Publix fruit better, but Sam's has it all.
July 2022
When I called for information the phone rang until it hung up. I called customer service to complain and they transferred me to the same place and it rang until it hung up. Deleting membership today. BJs is newer friendlier and overall much better
