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December 2024 by Sharon Lockhart
It says my package was delivered but they gave me the wrong one. Not for my address. And the 800 number only tells me that it was delivered. I delivered the package I was given to the correct location. Now I want mine.
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October 2024 by Hengelhaupt Marie
Brand new iphone disappearing from trucks just before delivery.
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October 2024 by Ludo B
Brand new iphone stolen, seems like not the first this week alone. Thieves at UPS in Roanoke
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October 2024 by Luke Wray
So I guess I’m a little confused on how you all “misplace” / lose a brand new iPhone. Was shown it was out for delivery and then magically it was on the way..? Called the 1-800 number for UPS and they told me that you all will “look for it” but more than likely it was lost. I was also told that I, need to contact Apple to tell them to file a claim. Incredible. I forgot I was the one who lost/stole someone’s package.
It’s also funny how you all do not take accountability when it comes to your drivers delivering packages. Ordered a watch last year and you all marked it as delivered and the UPS truck drove straight by. It seems to be a pretty consistent problem for you all and you may need to actually start taking accountability and make sure consumers are getting their packages and not being scammed.
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September 2024 by Derrick Journiette
Drivers don't deliver on time and lies about what time they came and return. Waste of time and money. Very dishonest I will no longer do business with anyone who uses UPS for their shipment needs.
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May 2024 by Barbara Lane
I’d give negative stars if possible. Deliveries from this hub are a joke. Once again they left my package on the side of the road. Now that it’s been fished out of the water I’ll be bringing the soggy mess back to them for them to deal with. No excuse for the lazy incompetent service they sell to retailers.
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October 2023 by JT UNDERWOOD
Garbage service. Paid for expedited shipping now that is gonna be 3 days late that is sitting in Roanoke for 2 days apparently. No one to talk to or any type of contact so I can pick it up myself. Wish I could give 0 stars.
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November 2021 by Caleb Lynskey
Slow. Always late.
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September 2021 by NS CSX Railfan
Drivers deliver to wrong address and customer service is very poor!
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August 2021 by Brian Waddell (Bear)
Do a great job
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April 2021 by walkingman2011
Awful, awful. Package arrived in ROA on 3/31, now 4/2 and still haven't received it. Was promised 100% by UPS customer service I would receive today. I lost my phone, waiting for a replacement, and have no other phone for emergencies or anything. Haven't seen a UPS truck in our neighborhood for a week. What an awful business, the CEO should be arrested.
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April 2021 by S W
Packages sit there, or stay on trucks for delivery for multiple days. I’m not sure what is going on with UPS here, but they are pretty terrible at doing their job.
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April 2021 by Jay Smith
In just the last 3 months, EIGHT packages with my address, were sent to various neighbors houses instead of mine. I have my house clearly marked with my number, but they are clearly incapable of taking my money and just delivering a package to my address.
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April 2021 by Elizabeth Carroll
Whether you call 1-800-India, or the local office. Absolutely Horrible customer service. They are rude, liars who hang up on you when you have questions. 1-10? -1.
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October 2020 by donna jones
I have had the worst experience from UPS, each time I receive a package they put it at other doors, they dont knock or ring door bell, it's just thrown at any door, trouble customer service, some of these drivers need to be fired due to their customer service, shall I say NO CUSTOMER SERVICE, can not reach anyone to make a complaint, I dislike dealing with UPS!!!
