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January 2025 by Jacalyn Owen
They literally will not answer the phone at all.
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January 2025 by Ryan Taylor
Left a package in the in the drop box Sunday. Today is Thursday and the tracking information still shows that USPS has not received the package. I have tried calling several times in an attempt to receive more information but nobody can be bothered to answer the phone. Completely useless.
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December 2024 by ReRe Morris
Today 12-26-24 I went to see if I could get any answers about a package that was signed for on 12-11-24. Before this time, I went 3x prior about my package, left my # & asked if the manager could call me because this happened before & my package was found 4 days later & I stated this each time. I was told they was very busy, they didn’t have time, they would call me & maybe I should get a refund. I was able to get who signed, I went back to give the name & tell them if they can look everywhere because it could be replaced. I spoke to lady that said she was the manager there, asked for my # & stated they couldn’t find it. When I got in my car, the manager had my package in her hand & said it was misplaced, smh. I didn’t get an apology & if so, i probably wouldn’t have left a review! 2 years with a P.O. Box here & I felt like they thought I was lying & had no concern for at least giving a decent amount of customer service during the holiday season. I hope other packages can be placed properly & maybe look over cameras if you maybe in doubt. That could solve a lot!!
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September 2024 by Tab O'Neal
Friendly efficient and informational
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September 2024 by Mayra Vargas
Horrible service from this man tossing packages and just looks miserable always just rude
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June 2024 by Ninette
Just had the best service from this branch. The guy had a sense of humor and helped me along with pressing all the wrong buttons. 🤦♀️.
Usually I dread coming here. This was a nice change
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May 2024 by Alishia Scott
so the caucasian man with the long pony tail just gave me the most unpleasant hardest time at the post office ! he refused to let me use free tape and made me pay for tape while i watched multiple caucasian folk use the free tape .. then my card was acting up and he antagonized me like i couldnt afford to mail my package ! it was very disturbing to have and encounter such evil and honestly all the people in the post office was confused with his hideous behavior !
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April 2024 by Fly Eagle 35789
Package delivery employee keeps dropping off large packages on side of the road under our mailbox & halfway in the road!! This is unacceptable & has been reported several times! We live in a suburban neighborhood & our mailbox is on a main road. Packages can be stolen or even run over by other vehicles. This happens with our neighbors too. To last to drop it on the porch of the house.
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March 2024 by veggiegirl360
Super convenient with super friendly staff.
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March 2024 by joan taylor
I went today at 420pm to mail a package. a metal baracade or whatever blocked where the clerks usually wait on customers. I could hear talking in the back area but NO ONE was helping me or the other customer. Do they make their own hours????????????? Sorry service!!!!
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January 2024 by Eman Raya
So unhelpful !
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December 2023 by Mrwan alqaut
I arrived at the store around 11:35 PM on Saturday, expecting it to open at 12:00 PM, but it was closed. Despite waiting until 12:00 PM, no one showed up. Others customers arrived during my wait, and we, along with everyone else, were disappointed by the situation and unprofessional service.
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December 2023 by Roger Paradise
Very convenient location for my PO box. The employees are very helpful with any delivery issues.
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September 2023 by Gina Astringer
Back in March I was awaiting my fathers cremated remains that were supposed to be priority mail one day shipping. They got sent back to Richmond where they originally started, delaying the shipment. I was told it would be delivered on Monday now. Saturday I was not home and they attempted to deliver , without my signature being sent supposedly to the cave spring location for me to pickup per the notice left on my door. Monday I drive to cave spring from brookside area, to wait over 30 minutes for them to look, to be told sike, they’re at the Hollins location which is literally one minute from my home. Annoyed, frustrated, and emotional, I drive back to Hollins to be met with Kevin working. I expressed my disappointment and frustration in a calm way, explaining how important it was considering it’s my fathers ashes. ( already had a memorial planned for the weekend that got totally ruined by the already late shipping ) he was the most rude, unprofessional person I’ve had the displeasure of dealing with, he I formed me the mail carrier that left the note to go to cave spring is from that area and was filling in, and put the wrong address on my door. He also told me everyone doesn’t respect postal workers, and told me he would hold my FATHERS ASHES if he felt like it and make me go elsewhere. I asked to speak to his manager, whom I was in contact via email on the drive from cave spring to Hollins. He refused to get her, stating she was too busy to speak to me. Fine. I got a refund and my fathers ashes after more rude comments and attitude from Kevin. Before I even left the parking lot his boss was calling apologizing to me. I wouldn’t have cared if this was a Amazon package, but you don’t mess with someone’s loved ones remains during an already emotional time. He doesn’t deserve a job there. I filed a formal complaint to higher ups, where I was told it would be handled but I’m sure it wasn’t. Beware going here if you expect anything more than rude, nasty workers that obviously hate their own jobs.
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August 2023 by Janie Berger
We scheduled our mail delivery to stop and start while we were on vacation, thru the website. Thought everything was good, since we received a confirmation #. But No, our wishes to hold our mail was not honored.
