Verizon's Roanoke store offers a welcoming and efficient service for all mobile, 5G home internet, and business needs. Customers can conveniently visit the store or schedule online appointments for in-store assistance. The store provides options for online orders with free 2-day shipping, express lockers, and same-day delivery where available. Reviews highlight the exceptional customer service provided by associates like Holden, Tenyah, Malissa, and Jordan. Customers appreciate the knowledgeable and friendly staff who go above and beyond to ensure a positive experience. For instance, Holden guided seniors through the process of upgrading their devices, while Tenyah uplifted a customer’s spirits during a difficult day. Malissa was celebrated for her patience and helpfulness in securing new phones while saving money on plans. Jordan impressed customers with his honesty and commitment to finding the best deals, even as a relatively new employee. Overall, the Roanoke Verizon store is recognized for its dedication to customer satisfaction, making it a reliable choice for anyone seeking mobile solutions.
Joseph and Tenyah were fast and friendly. Best Verizon experience ever
June 2024
I ordered a screen protector and it came damaged and I took it to Verizon and they happily refunded my money. No questions asked. Very helpful and the young man was very nice and respectful.
February 2024
Tenyah was the associate that helped me. She is such a wonderful person and very knowledgeable. I came in for an upgrade and was having a horrible day, she made me smile and got me my new phone. Please hire more wonderful people like her. Top tier service hands down
