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February 2024 by amber davis
No help
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February 2024 by Wendy Fan
We signed a contract with Lowe’s at Salem VA to replace our deck because we thought Lowe’s was a reputable national company that would stand behind their service and product, but that was not the case. We WILL NOT use Salem Lowe’s service again for any future projects.1. During installation, the installer would only respond if we found something built incorrectly. Otherwise, our inquiries were ignored.2. There was about $3000 of unused material left after the installation was completed, and Lowe’s told us that we couldn’t return it. The majority were decking boards which represented 29.4% of the total decking boards. It means Lowe’s sold us one additional decking board for every two decking boards used on the deck. After extensive communication, the deck sales person from Salem Lowe’s came to inspect/count the unused materials. We thought Lowe’s might finally show some professional sincerity to help this situation, but instead, he totally dropped communication with us.3. The project is still not closed 8 months after the full payment of the project. Lowe’s is to replace a post with a hole. After many calls and text messages, as of this time, we still have no date when they will come to fix it.4. We called Lowe’s 800 customer service many times. We also came across some customer reviews online, It seems it is the local Lowe’s store’s choice if we can return the $3000 unused materials. No one at Lowe’s cares to help with the issue.
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February 2024 by Rebecca Sparks
Always friendly and clean Salem VA store.
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February 2024 by Kaye Morgan
Lowe's is a great place to shop for home improvement items. Large selections and lots of great deals. There are only a couple of drawbacks, there seems to only be a handful of employees to help you choose the correct purchase you need for a specific job. And the fact that you may be there quite a while. It's huge so you should know exactly what you need before entering or plan on doing a whole lot of walking.
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October 2023 by Shelby Sorensen
My husband and I have recently been replacing blinds throughout the house and decided we'd use Lowe's, since they offer a military discount. We ordered blinds that we couldn't find the correct size for in store with a sales associate, who was very helpful at the time and willing to help. He ensured us that the only difference between what we were ordering and what we picked up in store was instead of being room darkening, the ones ordered were blackout, but would look exactly the same as the faux wood ones we had picked out for the other windows. The issue, however, was that the wrong blinds were somehow ordered and when we went to return them, they blamed us for the mistake. After going back and forth for a while, they finally issued a return. Afterwards they refused to help us reorder the correct blinds and told us to order from Allen + Roth ourselves. My husband told them we would no longer be using Lowe's for our home projects, to which they responded, "That's fine". Terrible, incompetent, and lazy customer service.
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September 2023 by Frederick Winckowski
Heaven forbid there be any misunderstanding that you have through the app, because you will never be able to use the app again, because obviously they don't know what it means to forgive, this is the store not corporate.I was using a church debit card that I was given permission to use, issued in someone else's name. And there were some charges that weren't identified by the issued card user, long story short deemed fraudulent then, the Pastor went to the bank and cleared things up making sure all charges were honored.Now my PERSONAL credit card or emails connected can no longer be used, I loved the convenience of the app to shop at your store, no fraud has continued, yet because there was a SINGULAR problem that has been resolved, never again, apparently, will I be able to have the convenience of the app, even though I can go in the store whenever and use my same credit card.This world loves to claim great compassion...but not seen here at my local Lowe's. This isn't even a profit based job that I am doing, I have received zero compensation.I will continue shopping there only because it's quarter mile away from the church project, which I spend hundreds of dollars a week on it's about the folks that I interact with almost daily.I'm thankful for all the employees you have nothing to do with this.
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September 2023 by Larry Adams
It's a Lowe's. How do you give it a 5 star rating? Well, when they ask you if you want help without having to go on the prowl it helps. When they check you out promptly with a joyful attitude, it helps. And the next time you decide you need some of their product, you don't want to go in for that same good experience you order online and do the curbside pick up instead. The guy comes out and packs the goods neatly into the car. Then he says thank you like he just had dinner at your house. Why then, you would have to be a stingy hearted no-good for nothing to not give full credit. Not my style so they get 5 stars like they earned it.
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September 2023 by Marla Allara
Started in May to design a bar area and fireplace cabinets. Were told they were so backed up it would take 2 weeks to even start the process. Took at least 5 weeks before we were contacted. During the process lost all the notes with our design and selections. Fast forward 4 months. Design in process but had one major issue. The cabinet dimensions would not leave ample walkway space. Asked for it to be updated so we could order. We were sent an email telling us they are too busy to complete it right now. Too many jobs ahead of us. Told us to deal with Reico who we started with but wanted another quote. J*** us around for 4 months! Funny thing was we were going to purchase from Lowes. I have always been loyal to Lowes with my rentals and primary residence. No more.
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August 2023 by Wesley “Wes” Parrish
I love this store. Actually every Lowe's I've been in. I can't go in there with a lot of money because I'll leave broke. Lol
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August 2023 by Chris Strachan
This Lowe's has a really nice garden center. Associates are friendly and helpful.
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August 2023 by Teresa Sheppard
Ordered 4 products for a bathroom remodel. Two products for the shower were broken, after being delivered almost 2 weeks late, and the toilet had already been installed elsewhere and returned to the store and resold with a used wax ring and parts missing. Poor quality and service.
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July 2023 by Ronnie Sowder
The delivery people are some pretty sketchy people to try and deal with. Tried to bribe us to by an extra part for our appliance. Then told us to be quiet about it, that it had to be between us and them. I'll go to SE if I want to deal with people like that, not in my own home.
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May 2023 by Barry Shelor
So frustrated with this store. 9:42 AM . I go into the outdoor department ask where pressure washers are. In Power tools. Not in Power tools. Ask another after searching. It’s in the paint department. Once again I walk by myself to paint. Not in paint department. Walk down a mirror aisle. I see an employee trying to find a mirror. Being kind I don’t interrupt. After about a minute and after the second time he looked at me I left . I went down to the lumber area. The man at the register told me it was indoors in the garden center. Near the lawn mowers. I wanted a Green Works 3000 on sale till July 7. But it was not in the slot. The 3000 is on the very top. I walk over to customer service. She announces twice that help is needed on Aisle 27. After 10 minutes I settled on the 2300 Green Works. The aisle number is not listed on line.
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May 2023 by Cara Taylor
We’ve been here many times and it’s always the same: walk in, find whatcha need, but something that you might not need, walk out happy. The staff is always friendly and helpful!
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May 2023 by Troy Vieira
So let's start with I used to absolutely hate tool and hardware stores and within the last 2 years of my life and recent job history I have learned to become obsessed with this place!the lady making paint was super helpful! The register lady was amazing! I highly suggest checking this place out. They have anything you need to improve anyrhing around your house ! Or needs !
