Lowe’s is the go-to destination for all home improvement needs in Salem, VA. Customers can find gardening supplies, appliances, paint colors, and patio furniture. Many shoppers appreciate the friendly and helpful staff, with one employee noted for consistently providing great assistance. The store is well-organized, making it easy for customers to pick up items like flowers without long wait times. However, there have been concerns about the cleanliness of some products, with a customer mentioning dirty weed killer on the shelf and a lack of immediate action from staff. Overall, shoppers report positive experiences, highlighting the excellent quality of merchandise, including tools, rugs, blinds, and more. While some staff members are knowledgeable, others may need more training on the products. Despite minor issues, customers generally feel satisfied with their visits to Lowe’s.
The customer service here is very very good I'm impressed even in the garden center there was someone there to help me
February 2026
Jamie is the absolute best, she spent close to an hour with me ordering doors making sure everything was perfect. She ended up saving me over $2,000. I'm not sure if there's many representatives that would have been as patient and as willing to help as she was.
February 2026
I like the lowes here in Salem Virginia. They have it set up where its not too hard to find things and it also seems like it has alot more inventory than some of the other Lowe's that ive been to.
