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July 2023 by mcvmarie
Mid because the person with pink hair and glasses is lovely. Always kind, understanding and courteous but the last few odd encounters with they're staff partners hasn't been so pleasant. One with a rude girl before and now recently with a chick named Sierra who chimed into our convo where I was telling the other person, sorry I didn't get they're name but telling them I felt a bit crowded while trying to browse like they thought I might steal. I assured the pink headed person I was not and they understood and said it's fine and gave me space to browse but the other went off getting into our convo rather aggressively stating she's doing inventory and I said I wasn't talking to you. It went in for a bit with a rather unkind tone but she can kick rocks. Luckily I won't need to return to Sally's and definitely won't be going back to this one cuz of that Sierra girls attitude. Not cool chica - mind yo biz lol pls and thank you
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June 2023 by Tyrome Crockett
Found what I was looking for kinda quick price was ridiculous but what u going do?
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May 2023 by Mattie Joseph
The employees are helpful and kind. The establishment is clean and organized ?
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April 2023 by Patricia Slough
I have been a long time customer of Sally Beauty and have no complaints about the customer service. However, on a recent visit to purchase coloring the only employee in the store, who appears to be new, started questioning me about how I color my hair. I told her and she began to tell me what I was doing wrong as my hair was three different colors. I graciously accepted her advice as what she said made sense. But she kept going on and on about my hair issue with "Look, you've got it light up here and then dark down here" and "If you were in a salon this wouldn't have happened" as if my particular hair was the worst she had ever seen. Well, the reason it was lighter on top is what happens when your color starts to fade; it starts at the top. It got to the point that I felt I was being berated instead of receiving helpful advice. Now, not to be judgmental, but this girl had "three" different colors in her hair - pink, blue and I think purple, nose rings and tattoos. I don't think she would have liked it if I had given her such a critiquing. It is her freedom to choose her style but she definitely needs to be more mindful of giving advice and not making the customer feel as if they look bad.
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December 2022 by C B
Jackie is the best. She helped me with my item search and was so pleasant. I will be back for her advice!
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September 2021 by Cecilia Marie
Found what we needed and the lady working register was very nice and helpful!
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July 2021 by Lauren F.
Came here to get pink hair dye after several failed attempts, and the staff was extremely friendly and knowledgeable and told us some extremely valuable advice. Will come back here for sure - between the service and large, diverse inventory, they beat Ulta for sure.
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July 2021 by Julia Williamson
Always what I need to keep my hair looking great without the alcohol
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March 2020 by Maureen M.
I like their selections of products and the employees are always friendly and helpful
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August 2019 by Frank Quinn
Good team
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May 2019 by Nico Simpson
I haven't encountered such wonderful customer service in a long time. Payton in Salem is amazing and Sally's is lucky to have her. I'm a local business owner and if I could steal her away I would. What a gem!
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May 2019 by Aaliyah Brown
I went there for help after getting a weird substance from a lake in my hair. Employee, Michelle, was incredibly helpful. She listened closely to what my problem was and gave me great advice and recommendations on how to fix it. Michelle is definitely the one to go to for help at Sally's.
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January 2019 by Chanda Fox
The employees are very helpful in your needs .. I always enjoy coming in the store
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December 2018 by lois defibaugh
Friendly and helpful
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September 2018 by linda martin
The employee was very knowledgeable very helpful,pointing out sales and assisting customers.