The Best Western Plus Richmond Airport Hotel is a decent and clean hotel with a great location convenient to the airport. The hotel offers a wonderful and amazing courtesy airport shuttle service that runs regularly. Many guests find it to be a good value. The rooms are generally reported as clean, pristine, and not dirty, with fresh linen. The bathrooms are also clean, and the shower is notably not loud. However, some guests report a significant issue with shower water sealing, leading to bathroom flooding and concerns about mold, particularly in older, non-renovated rooms. The hotel is old and looks in need of updating, with renovations actively happening, which can cause the environment to be a little unorganized. The staff is consistently described as friendly, great, cool, kind, and nice. A significant concern is a lack of personnel, with only one or two people running the front desk, leading to delays during checkout and check-in times as the same person also manages the airport shuttle. A major and recurring issue for many guests is a very strong smell of weed that permeates every floor of the entire hotel, described as really bad and circulating through the air vents. Neighbor noise can vary from quiet to really loud. The complimentary breakfast receives mixed reviews. Some find it lacking, subpar, and set up very slowly, with a limited selection, noting that early risers may not find food ready. Others describe it as top-tier. A 24/7 juice and coffee bar is available. An elevator has been reported as broken and operating slowly. The hotel is situated near the airport, restaurants, shopping, a pretty decent Mexican restaurant, and a gas station.
