The Hampton Inn Richmond - Airport offers a convenient location near the Richmond airport and is close to VCU Richmond, making it suitable for travelers with early appointments. Guests generally found the rooms to be clean and comfortable, with good beds, pillows, and a fast warm shower, along with toiletries provided. The hotel features a nice breakfast with attentive staff, especially noted in interactions with breakfast attendants. However, some guests experienced issues with the customer service, noting that front desk staff can be grumpy or rude at times, and the morning check-out service was less friendly. The hotel’s hallways can be very hot, which was a common concern among visitors. Additionally, there are some maintenance issues, such as loose doors, a missing door handle on the second-floor staircase, and a thermostat that does not work properly. Internet and mobile phone reception are weak and unreliable. The furniture in some rooms shows signs of wear, and the overall experience was described as just okay, with some guests suggesting trying other nearby hotels. Despite these issues, guests appreciated the comfortable beds and the hotel's proximity to local restaurants and attractions.
