Costco Tire Center is a business that offers tire services with a focus on convenience and quality. Customers appreciate the easy process of ordering tires online, which includes selecting, paying, and scheduling appointments. The staff is generally friendly, knowledgeable, and efficient when handling customers upon arrival. For example, some customers have praised the quick check-in process and the knowledgeable staff member who checked them in, making the experience smooth and pleasant. The tire installation process itself is often completed in about an hour or less, which many find satisfactory, especially since no appointment is needed for walk-ins. Additionally, the center offers benefits like free tire rotation and balance for the life of the tires, free installation, and a five-year warranty, which stand out compared to other places. They also use nitrogen to fill tires, which customers find appealing. However, the business experience can vary. Some customers have faced long wait times, especially on busy days when staffing is limited. For instance, wait times of 4 hours or more have been reported, with some frustration over poor communication and lack of updates while waiting. Staff sometimes seem overwhelmed, leading to delays and indifference in communication. Customers have noted that the system for notifying when cars are ready is not always clear or timely, causing additional waiting. Despite these issues, many still find the work to be good once the technicians get to their vehicles. Overall, Costco Tire Center is appreciated for its good service, knowledgeable staff, and warranties, but inconsistent staffing and communication can impact the overall experience.
They answered the phone, asked me to hold, and never came back. Tried calling several more times and nobody picked up. Same issue in-person - they are not held to the same standard of courtesy as other Costco employees. Had to buy tires elsewhere.
October 2024
Very good service and it is always busy so could need some time.
August 2024
Unfortunately they were light staffed and only had 2 techs took forever even with an appt. They do good work once they get to it.
