United Bank has established a long-standing reputation for providing reliable and secure banking services since 1839. The bank emphasizes building strong relationships with its customers by offering exceptional service that sets it apart from competitors. Employees are known for their friendly, knowledgeable, and responsive attitude, ensuring that both personal and business banking needs are met efficiently. Many customers appreciate the bank's consistent and smooth service, whether in-person or through digital banking options, which include secure online banking and modern technology. However, some branches have faced challenges that affect customer satisfaction. For instance, at the Springfield branch, there have been repeated issues with the ATM dispensing bills in a disorganized manner, with bills coming out upside down or facing different directions. Customers have expressed frustration over this inconsiderate treatment and have reported that attempts to improve this have been temporary or unsuccessful. Despite this, the branch staff, including managers, have been praised for their kindness and willingness to address concerns promptly when approached directly. Overall, United Bank is recognized for its commitment to safe banking practices, building lasting relationships, and providing dependable service. While most customers are highly satisfied, attention to operational details like ATM cash handling could enhance the overall experience. The bank’s history of navigating economic changes confidently assures customers of its stability, making it a trustworthy choice for banking needs.
The staff and service at the backlick rd branch is on point! They are reliable, responsive and very consistent with the services they provide for my business. Always there when you need them and give service with a smile. Definitely check them out for your business or personal banking needs.
April 2025
I always get very friendly & positive experiences, Brinley’s customer service is excellent!
March 2025
I was at United bank in Springfield branch and the worker are so nice to me. I got everything I needed from them and they were very kind to me. I think I prefer that brach.
