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9AM - 4PM
8332 Old Keene Mill Road, Springfield
Banks
“Ms. Adriana Melara is extremely helpful, knowledgeable and professional each and every time I visit the Kingstowne branch. If she is there, I will wait because she has been that awesome. Keep up the great work and attitude toward your customers. Thank you. Anthony”
“I have been a satisfied customer more than 10 years. I wouldn't go anywhere else for my loan inquiries. Everyone is professional, knowledgeable and always in good spirits. Mo the office manager is incredible and David is the best. Totally transparent and helpful. I would invite the entire team to my house for Thanksgiving. Thank you for all you do and all you've done.”
“I'm very happy banking with Truenergy federal credit union
Jennifer, Monica, and Gloria ware
Always return my phone call and also help me over and over process my personal loan
Outstanding service
I have been a member since 2015”
“Thank you so much Mrs. Salwa for recovering, fixing and correcting our personal and financial information in your United Bank Branch in Springfield, VA !! Your honesty, professionalism, excellent performance and your high level of integrity make you to be the BEST MANAGER since we became Customers of your Bank in 2014 and we will continue to do business with you in Springfield ONLY! WE TRUST YOU!!”
“Noor helped me with my banking transactions and educated me on how to manage essential business and personal savings. She's very patient and professional, I'm very grateful and blessed to have met this amazing woman.”
“I had the most wonderful experience at the Chase Bank branch at [location]. The entire team is incredibly professional and attentive. The location itself is perfect. It’s in a quiet area with no rush, so you feel relaxed as soon as you walk in. Every employee I interacted with was so kind, and they went above and beyond to make sure I was taken care of. Truly the best branch I’ve worked with—highly recommend them!”
“Patty, the manager, is super friendly, personable, and helpful. My boyfriend set up an account today and it was the most seamless experience yet. Great job, Navy Federal!”
“I have had a very positive experience with this Capital One location. The staff are professional, courteous, and helpful, and the service is efficient. They take the time to answer questions and make banking matters easier to understand. Overall, I appreciate the customer service and would recommend this location.”
“Tim was very efficient and helpful. They asked me questions to make sure I knew my options, walked me step by step, provided advice that was really comforting to have given to me. Thank you for making my day lighter with your excellent customer service!!”
“WELLS FARGO
Ms. Sopa York
Branch Manager
Sopa, I wanted to take a moment to express my sincere gratitude for the exceptional service and empathy you showed me during my recent visit to Wells Fargo. Your kindness and understanding meant a great deal to me, and I appreciate the time you took to listen and assist me in my banking needs. I also admire your friendliness and easy to talk to. You made it easy for me to do banking and you took care of everything for me. ❤️ ?
Thank you for making a difference in my day. I'm grateful for your dedication to providing outstanding customer service. Keep up the good work Sopa!
I recommend Sopa to be your personal or business banking needs. She is incredible and knowledgeable! ? ❤️
Happy Holidays!❤️ ❤️
Mila A. Delfin”
9AM - 6PM
7205 Commerce St, Springfield
Banks
“Jorge at Truist is fantastic, he helped my elderly mother with setting up a new checking account and getting a check deposited that she received for selling her car.. He also helped her by giving her 3 starter checks so she could pay some pending bills.. He spent a great deal of time helping us and answering our questions and we really appreciate that level of customer service.. Jorge is an asset to Truist bank!”
“It’s always a pleasure to visit this branch. The staff members are very friendly and proactive in offering assistance. Today, I had a great experience with McDennis—his service was exceptional. It was truly one of the best customer service experiences I’ve had in any industry.”
“My fiancee and I went in two days ago and we were attended by Abdullah Kherson. I was simply there to add inquire about my accounts, but Abdullah was kind enough to take his time to explain to my fiancee the ins and outs of a credit card and why it’s important to start soon! He was very patient with us and she was even able to apply with him! He is very honest and sincere in his profession and I wish him the best in his banking future!”
“This is my preferred local banking. This is a community based bank which is part of their service value. They staff and management is more than accommodating to their customers. Unlike "big banks" they know and care about customer needs and will work with you individually. And, when it comes to small business? You can't find a better business. They will invest in your business as a partner. This is true in their checking, savings, financial concerns personally or as a business. Personally, I go to the Springfield branch. The management there is awesome. And, as a customer, they provide additional services that other banks don't. And, they have multilingual staff which is a plus. I trust their leadership and management to guide us through current times.”
“I am new account holder and needed to make an appointment to solve a strange issue that would not let me open my account online or with the app.
I arrived on time and only had a short wait.
Ethan was assigned to help me with the issue and we were able to get it resolved ,even though he had not seen this issue before. He was very helpful and I was out the door in about 15 minutes.
Great Service .
I suggest you make a appointment online before going if you are not a regular there.”
“Just want to thank Zamir Saiyed for his help, guidance and assistance with my banking needs. Zamir goes out of his way to advocate for me with my finances and investments. I highly recommend working with Zamir for your banking needs. He is very client oriented and attentive to the needs of his clients.”
9AM - 6PM
6216 Rolling Rd, Springfield
Banks
“Well, the SunTrust bank that I used before was the one at Richmond highway. They were fantastic, but after I relocate to another area I just started going to different branches, random, nearest to were I pass by. Then for some reason I started using the west Springfield branch. The customer service is awful. Some but not all service providers over there does not even represent SunTrust. It looks like the bank is not doing well (quite) and you can guess that those people are the main reason for it. But after I met Monica, the manager, things got better. She really knows what to do and how to treat people. She is the main reason why I gave five stars for this branch. Trust me, i dont want to mention names but some employees there even dont know what they are doing. I had the opportunity to get help from two of the employees and came out to be a disaster. One even asked for my phone number since she cant figure out what to do and said she will call me back once she figure out something and wants me to go and come back when she call me, wooow. That's when the manager came to the rescue. Man, she is good. Long story short, I can describe in detail if someone from SunTrust has a concern about what happened or to what I observed. This woman though needs an appreciation. Thank you Monica.”
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“My advisor Jisook Anderson who I been know since 2010 she always receptive always helpful at this workplace because as soon as somebody come your customer services hundred percent you are calm relax you sit down and listen to your customers clearly and you are always come and helpful and whatever your clients say you respect it that’s why big clients like when you respect me I am very, very happy and satisfied. I am recommending any one who need help for their financial structure and right guidance. Thank you Jisook😊”