Verizon's Staunton store offers a convenient one-stop-shop for all your mobile, 5G home internet, and business needs. Customers can visit the store in person or schedule an appointment online for a seamless experience. The store also provides online order pick-up options, including free 2-day shipping and same-day delivery where available. The Verizon staff at the Staunton location have consistently received praise for their exceptional customer service. Customers have highlighted the helpfulness, kindness, and efficiency of the team, particularly James Maynard, who was commended for his exceptional customer service skills. Despite the store being occasionally understaffed, leading to longer wait times, the staff members have been described as patient, willing to assist, and dedicated to resolving customer issues. While the Verizon store in Staunton is generally regarded as the best cell service provider in the Shenandoah Valley, customers are advised to be cautious of budget "mobile virtual network operators" (MVNOs) that may offer lower-quality service and tower access priority. Verizon's postpaid customers are typically given the highest priority, followed by Google Fi and Verizon's prepaid customers, with other MVNO providers having the lowest priority. Overall, the Verizon store in Staunton is a reliable and customer-focused destination for your mobile, internet, and business needs, with a dedicated team committed to providing a positive experience.
This place is great, cheerful and knowledgeable people, helped me out a lot
May 2024
Went in with my mother-in-law and spoke to James Maynard. He was so helpful and got her cellphone working by replacing the SIM card. James has exceptional customer service skills and Verizon is lucky to have him!
September 2023
the woman who checked me in and helped me was very pleasant and helpful. my phone was not charging and she diagnosed the problem and provided a fix. I am now fixing my problem thanks to her. I find that the women who try to help are better than the men. thank you for getting me back to using my phone