Capital Cycle offers great service and competitive prices for BMW motorcycle parts, often beating prices found online or locally. They are a valuable resource for hard-to-find parts, and their customer service is excellent. However, not all parts are of the same quality as original equipment; some items, like cables and rubber gear shift levers, may be lower quality and wear out faster or be unusable. The staff works hard to assist customers, even resolving issues promptly when mistakes happen, demonstrating their commitment to customer satisfaction. Overall, Capital Cycle is a reliable source for motorcycle parts, especially for those seeking affordability and dedicated support.
I purchased a Siebenrock power kit for my BMW, and mistakenly had been sent the wrong kit. Ed was on vacation when I contacted the shop, and he got right on it the moment he was back. He worked very hard to get me a replacement. Great Guy, Great Company.
October 2021
There were a couple mistakes with my order, but the owner was very concerned to make good by following up by phone and email. He kindly send an oil filter kit and crush washers for the next time I service my R100GS. Much appreciated.
January 2021
Had a temporary snag with the post office and a return but Capital Cycle made things right.
