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January 2024 by Kelly Bembry Midura
Went to Lawn and Leisure to check out fireplaces. The salesperson was very helpful in figuring out our kind of odd situation. He recommended a model that would work economically for us and did not try to "upsell" me at all. We ended up going with a different solution, but I appreciated the customer service and will keep the store in mind for future purchases.
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November 2023 by steve mulloy
Went to Lawn and Leisure to get supplies for my Napoleon Pro500 grill. Met with “TC” who helped me troubleshoot my issues. He took the time to identify the parts and provided what I needed to get my grill back online. His customer service was outstanding in every respect. I highly recommend this store for your grilling supply needs.
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October 2023 by musicmom1011
I always prefer to support local, family-run businesses and people like Lawn & Leisure owners Tom and Jane are the reason! My husband and I needed to replace some patio furniture and Jane was amazing. She was incredibly knowledgeable about everything: brand names, materials used, color options, cleaning methods. Jane listened to our needs and showed us a variety of options that would work for us. Unlike other stores we have visited, there were MANY options at different price points available to view and try out on the floor. Jane was impressively patient, answering our questions and waiting while we tested various chairs for comfort. We purchased a set that looks gorgeous on our screened porch. I know we will enjoy it for many years. The whole shopping experience was a pleasure. Such a welcome change from what we experienced at the huge chain stores where indifferent clerks would shrug or point to a corner of the store with three options and say, "The patio furniture is over there.." or, "Sorry, that stuff's all been boxed up and put away for the season." Thanks, Jane!
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October 2023 by Kenny
Wife & I have been shopping at Lawn & Leisure for 20 years. The owners & staff are the nicest people! They have a great selection of everything outdoors. For us & my daughter's family, we've bought multiple gas grills & patio tables, chairs, umbrellas, place mats, plates & other accessories. Excellent prices too
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October 2023 by Shari S.
I always prefer to support local, family-run businesses and people like Lawn & Leisure owners Tom and Jane are the reason! My husband and I needed to replace some patio furniture and Jane was amazing. She was incredibly knowledgeable about everything: brand names, materials used, color options, cleaning methods. Jane listened to our needs and showed us a variety of options that would work for us. Unlike other stores we have visited, there were MANY options at different price points available to view and try out on the floor. Jane was impressively patient, answering our questions and waiting while we tested various chairs for comfort. We purchased a set that looks gorgeous on our screened porch. I know we will enjoy it for many years. The whole shopping experience was a pleasure. Such a welcome change from what we experienced at the huge chain stores where indifferent clerks would shrug or point to a corner of the store with three options and says, "The patio furniture is over there.." or, "Sorry, that stuff's all been boxed up and put away for the season." Thanks, Jane!
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August 2023 by Sarah Catalano
We found Lawn & Leisure when searching online for outdoor furniture, and when we visited the store, we were pleasantly surprised with their high quality assortment. They introduced us to some crafted, quality brands and they were patient in helping us to choose our finishes and selections. We are thrilled with our Woodard table and sling chairs by Telescope. When we noticed a few scratches/small dents on our table, Lawn & Leisure worked with Woodard to exchange it for us, and Tom came out himself to ensure we were satisfied with the final purchase. Thank you Lawn & Leisure for your commitment to quality and customer service!
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August 2023 by Big M.
I dropped by at lunchtime to get my grill's LP tank refilled. Took all of 5 minutes and didn't cost a fortune. The gent helping me was cheerful and efficient.Quick, easy and no surly attitudes. What could be better?
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August 2023 by Cat Kahn
Purchased a Napoleon fire table from Lawn and Leisure 6 or 7 years ago but was recently having trouble igniting the burner. After trying to troubleshoot myself, I called the store for any help. Tom spent quite a bit of time on the phone with me going through all the possible issues that might be causing the problem. One of his suggestions worked which saved me from having to call a repair person and saving me a lot of money. Thanks Tom. He was as helpful as he was when I purchased my grill and deck furniture many years ago. Great store, quality products and outstanding service.
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August 2023 by SuperdogTube
Outdoor store with a large inventory and excellent customer service. When a table I ordered ended up having some staining/mold issue, the owner stayed in contact with me throughout the whole situation (going so far as to call me from his own vacation) and did two exchanges/re-deliveries until I (well, okay, more importantly, my wife) was fully satisfied. These days, it’s hard to find a business willing to ensure customer satisfaction to the very end as Lawn & Leisure did. My wife and I will continue to patronize this business and recommend it highly.
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August 2023 by jane hanscom
Very helpful and informativeThey know their productsWe ordered new patio / pool furniture ( had bought out previous pool furniture from them)
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June 2023 by Joshua D.
I knew that I wanted to switch from charcoal to gas grilling, and my limited research pointed me to a "real" grill rather than one of the imported grills at the big box stores. I found Lawn & Leisure through one of the manufacturers websites, and I drove the hour to spend some time learning more about my options.I ended up walking out with a great grill with the help from the fantastic folks at L&L. I was actually sold a cheaper model than I thought I needed after their staff took their time to understand my grilling needs. I was so shocked to not being upsold that I made my decision that day - something I wasn't anticipating.The staff also recommended a cover, and I thought to myself, "Well, here is where they make up the difference in price." Nope. Same price as the online retailers. Highly recommended!
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March 2023 by Diane Hoover
I went to this location as I saw what great reviews they had..and just like the other reviewers, I give them 2 thumbs up and 5 stars. Tariq was most helpful when I was asking questions about natural gas grills. I will not be able to use my Weber kettle in my new home..I asked lots of questions, and they were answered in a conscience manner with no “ ah well” or “not sure”. I will be calling them once I get settled in my new place, and purchase the one recommend to me..it has everything I need, plus a bit more..thank you for all your expertise..
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November 2022 by K V.
Gas Fireplace Lights our World! After 30 amazing warm winters our gas fireplace finally died. Replacing it was challenging ( we visited and obtained estimates from several other places) but Lawn and Leisure of 103 Douglas Court, Sterling, Va brought us warm joy with a new Regency Gas Fireplace. T.C. was our salesman and helped by personalizing the entire process. We were given many pointers that led to success. Our fireplace was delivered in ten days while other stores said it would take several months to make delivery. T.C. recommended Dulles Solid Construction, owned by Gary Pulino as the contractor and he and his team exceeded all expectations. No detail was ovelooked and recommendations were spot on! This made the many decisions of mantel, surround stone, hearthstone and fireplace height easier. Since our gas fireplace was direct vent, siding had to be removed outside and all inside bricks removed with skill. The finished product is beautiful and all stonework installed to perfection. This winning team prepared us for a warm winter and we have been enjoying it since October. Thank you Lawn and Leisure and Dulles Solid Construction for a job well done! Edward Valaer Jr
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October 2022 by Mathew H.
Extremely expensive repair service on mowers. If you decide not to go with their estimate, they give you your lawn mower back in pieces. They did this to my elderly father and according to them they do it to everyone Let me make this real easy for anyone that's reading this: Due to the use of ethanol in regular gasoline, the weep hole on your carburetor clogs up. 1. Drain gas from mower 2. Look where your spark plug is now look down a little ways that's where your priming ball is there's a little plastic cover if you remove that you'll get to your carburetor. 3. It's usually two to three bolts to remove the carburetor. There's a little bowl looking in it that I call the shot cut that's what the primer fills with gas so that your spark plug can ignite it and get the motor running if you remove your shot cup you will get to the weep hole in the carburetor. Use an earring or something the same gauge as an earring and run it through the weep hole. You can put a little carb cleaner on a rag and wipe it out real nice. You can also spray the weep hole to get rid of any excess build up 4. Reassemble and fill with gasoline. It will start right up. The operation literally takes an hour or less. Yet they try to charge my father $700 for this. Oh no doubt since he's going to spend $700 on a repair they can give him a deal and sell him a $300 lawn mower for 500 bucks. Such a steal, right? YouTube has better mechanics than lawn and leisure. Go there
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October 2022 by Chris C Ellinghaus
We recently visited because they had listed a product on their website that we were in need of. When we inquired upon our arrival they abruptly stated that they did not carry anything like that. When we ask why it was on their website they stated that their website was outdated. There was no effort to offer a similar product, entertaining the possibility of ordering the product, or frankly any effort to assist us at all. We felt like we were annoying them. I can tell you I will never frequent this store again.
