Ross Dress for Less offers a wide range of brands and the latest fashions for the whole family and home, all at 20% to 60% off department store prices. The store provides good deals and sales, but some customers have found issues with the maintenance of the bathrooms, which are often reported to be unappealing and lacking in basic amenities like toilet paper and paper towels. Additionally, there have been concerns about the language barriers with some staff members, making it difficult to communicate, particularly when trying on clothing. Despite these challenges, the store is generally viewed as a good option for those looking for affordable shopping, with some locations praised for their cleanliness, organization, and helpful staff.