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January 2024 by Joette James
Great selection and very knowledgeable and helpful staff! My new TV and console was delivered next day!
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January 2024 by Mary Durm
We have used the Big Screen Store for several TV purchases. The new Loudoun One Store is very nice. Manager Kevin was knowledgeable, answered all our questions and didn’t try to hard sell us. Our new TV is amazing and the picture is fantastic. Their price was very competitive too!
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December 2023 by AL E
After ordering a TV from Amazon and it arriving giving nothing more than a black screen with wiggly lines, I immediately started the week-long return/pick up/credit process with them and headed over to the Big Screen Store the next day. It was recommended by a friend who said this was they only local place they'd shop for TVs and to avoid local big box stores who are notoriously unaccommodating with returns.My TV purchase from BSS was so easy! Bought the same TV in about 10 minutes, and the staff was courteous and helpful. The TV was delivered the next morning (free - even 3 flights up to my condo and into my living room), and the team opened the box to ensure the TV turns on as should. Everything was perfect from purchase to delivery and the bonus was the same TV was $150 cheaper because I didn't have to buy a 3rd party extended warranty like with Amazon. The Big Screen Store has a comparable 2-year warranty free of charge. As long as I'm in the area, I won't shop anywhere else for TVs.
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December 2023 by S. Sale
We had a fantastic buying experience at Big Screen Ashburn. Charlie & Kevin were very helpful on Black Friday & answered all of our followup questions after we took delivery. I'd definitely recommend this pleasant experience over Best Buy!!
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December 2023 by Andrew Murphy
Excellent. Truly Excellent Service. The team was knowledgeable and helpful in selecting a great TV. Post purchase support was excellent making sure we were satisfied with the delivery and installation.
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November 2023 by Steven H
I had the best experience at the Big Screen Store in Ashburn. Charlie Whetstine helped me select a new television. He was incredibly knowledgeable and helpful. I highly recommend this location and this salesperson!!
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October 2023 by Chuck P.
Knowledgeable and helpful staff in the store. Competitive price. Delivery guys were very helpful Overall a great buying experience
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October 2023 by Arun Janakiraman
Great selection of TVs at multiple price points. We were able to find a TV that fit our needs. Will be going back the next time for our future purchases.
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October 2023 by M B
Very honest, reliable and friendly television purchasing process from start to installation finish.
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July 2023 by Page
Customer service is the best [recommendations etc]!! Prices are reasonable and the accommodation to downsize a tv we ordered [refund was immediate] was terrific. I have ordered numerous tvs from 2 different Big Screen Stores [different cities] and have never had an issue
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June 2023 by John Tomick
I always receive great service and a great Samsung TV from The Big Screen Store. That's why I keep returning for additional purchases. Below is my comment regarding a purchase several years ago.If you're thinking of purchasing a new television, you must check out The Big Screen Store. I first visited the store a few weeks before I planned on making a purchase to gather information, and Charlie was extremely helpful to me in selecting the right TV. He notified me on that first visit that he expected a price drop around the Columbus Day holiday, and when I made the purchase, he told me I was eligible for any additional price drops through cyber-Monday. And, true to his word, he has already processed a refund for a price drop that occurred days after my purchase. Many stores might have a policy of honoring a sales price that occurs within days of a purchase, but how many actually contact you? And, with free delivery, a free wall mount, and a free one-year extension of the manufacturer's warranty, you'd be foolish to not check out The Big Screen Store.
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May 2023 by J H
I have multiple properties and have purchased TV and Audio from the Big Screen store numerous times over the years. Never felt like I was being sold anything as the in-store consultants just gave very useful, unfiltered advice and information. Installers have always done a great job.
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April 2023 by Paul Jantzen
Knowledgeable salesman, prompt delivery, clean and professional all around. We are very happy with our purchase, the quality of the tv, the extra year warranty you get from the big screen and the price could not be beat.
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April 2023 by William Hiatt
Charlie provided excellent service and a great price, matching a lower price on a soundbar I found elsewhere. This is the best place to buy Samsung TVs.
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March 2023 by Chris Snow
Great experience from the easy online process, confirmation phone call experience, and delivery. I’m never going to an in person store and lugging a tv back to my house again! Very seamless!
