Kohl's in Suffolk, VA, is a popular shopping destination known for its friendly staff, clean and organized store environment, and good selection of products. Customers appreciate the helpfulness of associates, especially managers, who are courteous and ready to assist with finding items or using mobile apps for additional savings. The store offers a wide range of products, including fashion, footwear, beauty items by Sephora, and home decor, all at competitive prices with deep discounts, Kohl's Cash, and sales. Shoppers enjoy the ease of shopping both in-store and online, with options like free store pickup and hassle-free returns. However, some customers have noted that the shopping carts are outdated and wobbly, with only baby seat carts available at this location, unlike other nearby stores with sturdier carts. The store’s staff and management, particularly a manager known for friendliness and courtesy, contribute to a pleasant shopping experience. Overall, Kohl's Suffolk is appreciated for its good selection, helpful staff, and the value it offers, making it a favored spot for everyday shopping needs. The store also participates in Kohl's Cares, giving back to the community through donations and volunteer efforts.
Love this store! I had a return to make, the cashier was super helpful made the process very easy. Then I was looking for other items, I couldn't find exactly what I was looking for, the associate in the area got a managers attention and he helped with the situation. They collectively saved me hundreds on that trip!
January 2026
Jenn IS AMAZING!!! I entered the store with my son struggling with items and she appeared like an angel with solutions and assistance. I look forward to returning to this store because of her amazing customer service!
January 2026
Amazon return, very quick + lady was very personable + easant.
