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December 2023 by Da Empress
Awesome experience. Unbelievable customer service. Eric was just a true angel. He went back and forth to my car at least 4 times just to help me. Stayed upbeat when I was just over the entire problem. He solved it! He is definitely on my Christmas list. Thank you Eric. Give this location in Vienna Virginia a try. I'm definitely going back.
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November 2023 by Elle Simon
Will and Eric was very informative and gave me excellent assistance! Thank you for providing me with great service! Everyone was very friendly and knew what they were doing! Highly recommend this place !
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July 2023 by Milad Assadi
Will B and the team helped me change my battery super fast and easy. Very friendly, knowledgeable and reliable team running this store. Been my local auto parts shop for almost two decades and they always deliver 5 star service!
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June 2023 by Blaise Smith
Awesome service! Staff are great, knowledgeable and very attentive. Many thanks.
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May 2023 by Christine Lee
I stopped in for wiper blades and was immediately assisted by one of the managers. He even went out to my car to check the blades and had one of the guys replace all of them for me. I was pleasantly surprised they replaced them for me and very grateful that I didn’t have to figure it out. I know it’s not hard but they already knew how to do it and were very efficient. I gave them a tip and they were surprised. But I believe in recognizing and thanking people for going above and beyond. They run a nice business and if I need anything again for my car, I would go even though there are closer shops to where I live.
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May 2023 by Nina B
Super nice staff helped me out with my windshield. Felt like I was in Formula 1, the team had me back on the road in a few minutes.
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January 2023 by George D.
Went to purchase some parts and was treated rudely by the counter person Obviously this store does not value their customers so I will not be bringing my business to them in the future
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December 2022 by Jaimie Ehardt
Working at an elementary school up the road yet being unfamiliar with the area I was referred to this store solely due to its convenient proximity. Little did I know, the proximity was nothing compared to the kindness and patience I was shown while there. They answered my uneducated car questions (sorry I’m learning!), examined my car and installed a new battery all in one short afternoon. Added bonus- a customer who was in the shop while I was went as far as to reach out on their behalf simply to assure me I was in good hands (& he couldn’t have been more right.)
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December 2022 by marta velasquez
I just went to buy something for my car but, when I open and ask for help they don’t ear me because the music was so high its a bar ?? Or what? I didn’t like the service… And I give one star because they don’t allow to comment if I don’t give one….. bad service. The women RAB was I think angry with they patterns and she don’t want to help me at all.
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December 2022 by Eric Boody
Very pleased with my experience getting a battery replaced under warranty — the Team member named Will made it fast, easy, and painless!
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December 2022 by N L
Will found the correct battery and installed it quickly and expertly. I considered getting other items but they were overpriced, with the most expensive option offered first. I knew I could get those cheaper elsewhere so I declined. The battery experience was positive, though, and I’d have no problem going back for another in future.
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December 2022 by Mike “CNUSax” Kotapish
This advanced always has everything I am looking for and the staff is always SO knowledgeable about all makes and models.
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November 2022 by Fried My Oreos
Will helped with a me with a snapped bolt I was stumped didn’t now what to do but Will came out in the freezing windy day and helped me out. Even when I first walked in the door he was offering me help.
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September 2022 by Yerlan Jumabekov
I needed to replace a new car battery and cashier was able to help me with that. He helped me to find the right part and he replaced it within 20 mins. It was very nice experience and help i got. Thank you very much Advance Auto Parts!!
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September 2022 by Lydsweet25 Sweet
Ryan was so helpful. I explained the issue I was having with my car and what he suggested the issue was, ended being the problem. Came back the next day to this location to buy the part I needed. Really felt I received the highest customer service one should get. Thanks Ryan for your help!
