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February 2024 by P AF
This is what you receive when you order shoes from this company. Not only is the box damaged, the shoes are clearly worn and covered in hair and dirt. Absolutely unacceptable.
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February 2024 by Rafael Arellano
Missy helped me over the phone when I was running short on time, great customer service and had my boots waiting for me when I arrived. 10/10 experience
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October 2023 by M. M.
I purchased online a pair of shoes, and agreed to pick up at the store. DSW delivered to a store 1 hour away and when I got there, to my surprise, the wrong size. I wasted 2 hours.
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October 2023 by Chris C
So I have been going to this store for years and never had any issues. When trying to buy a pair of Nikes I was told that I had to buy the shoes before being able to try on both shoes together. Is that a new policy? Just curious because I have never had an experience like that at this DSW or any of there other locations in the area.
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July 2023 by Erica Brouillette
This store is so big with so many options to choose from! I’ve been going here, mostly, for my shoe needs and typically find what I’m looking for pretty quickly. The shoes are organized by type and then style, rows and rows to look through. There’s a fairly decent clearance section in the back, but they don’t usually have my size back there since I wear a small size 6. You can find shoe accessories, like socks and padded insoles, here, as well as other related accessories, such as handbags and belts. I’ve only had to wait in line five or so minutes at times and usually experience quick service when checking out. In my experience, the cashiers provide excellent customer service and let you know about BOGO deals you may have missed.You can find a very large parking lot here that’s shared among several businesses, but which usually has spaces available, sometimes in the very back. You can access the parking lot from both Rt. 7 and Gosnell Rd. If you’re coming by metro, this store is conveniently located near Greensboro metro station along the Silver Line.
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July 2023 by Reina Rhodes
Me and my friend this is one of our favorite stores to go to we were at t.j. Maxx waiting on another friend that was at the doctors and we decided to go in here Knowing damn well that we were going to end up being there for at least an hour or two which was exactly correct between all of the new shoes and releases and all of their sales reps all the way in the back of the store that's how long it usually takes I tried on probably 30 pairs of shoes that day and ended up buying a pair of Adidas flip flops still one of our favorites and will always continue to go
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May 2023 by Sharon
Great customer service, very attentive, clean!
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May 2023 by Waleed Alquraini
They have good brands with great value
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March 2023 by p_evans 1
If you're looking for a 12.5 men's sneaker, you might as well look for it in a dumpster. Also, the music they play is garbage.
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February 2023 by W A
Lots of shoes. Some are good quality at a low price
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December 2022 by Nahid hagh
I applied new account at this store and they told me everything I buy today can get a 20% discount, but after my purchase, I decided to return 2 items and buy and buying 2 different shoes but the manager was was not professional and said you can not get 20% discount. also told me we have another customer and they don't help me, the cashier said just misunderstand, I am so disappointed to shopping at this store because of manager.
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September 2022 by Tom Barbosa
so far 15 minutes in line ??????1 employee ..
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September 2022 by Leila Aghazadeh
Bad costomer service!!!Messy store, shoes have been misplaced with a different price tag! When I went to the register they gave me a higher price from $38 to $68! Not admitting that it is their mistake, the manager and Roxana and the register didn't apologize or adjust the price!!
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August 2022 by Dog Z.
I recently found the perfect pair of shoes for my child here, but the only box they had left in the correct size was an obvious return. It was torn and taped back together, and the shoes inside were slightly smelly and dirty on the bottom. After waiting in line for some 15 minutes, the cashier refused to discount the shoes under the pretext that "we don't mark them up." I had to choose between paying full retail for a used set of shoes or having a meltdown on my hands. I chose the lesser of the two evils and took it in the wallet.
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August 2022 by Cocu Koku
I have been shopping at this store for my family and recently had a very bad experience with one of the representatives named 'Ronal', i think. His attitude was insulting. My wife was really embarrassed dealing with him.
