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March 2024 by Keri
I am working with Mina for a partial renovation of my bathroom and she has been super helpful - and patient as I decide what I want and how to make the new options work with the old. Can't wait to see how the finished project looks!
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January 2024 by Lena D.
We have looked into several tile specialty stores before we ended up with at Floor and Decor Design Studio on Old Gallows Rd in Vienna, VA. Great selection and very inviting atmosphere, but the staff is superb. We worked with Ekin, who was patient with us as we were having a hard time picking the right tile combination for our master bathroom. He guided us through, shared his knowledge and made great recommendations. Thank you, Ekin, for the excellent service. We will be back for our next project!
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December 2023 by Dan Kemlage
Great experience at F&D Design Studio, thanks to Ekin! My wife and I have been in the process of remodeling our master bath, but we have had difficulty visualizing and coordinating all the different options (vanity, counter top, floor tile, shower tiling, etc.). Ekin really took the time to walk us through all the available options, while offering his honest opinions and of course being incredibly patient with us along the way. We are excited to see how this project turns out! Thank you for your professionalism, Ekin, and for helping us make some major progress on our project!
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December 2023 by Malda Kocache
Sherry at the Tyson’s location is an absolutely amazing and most helpful sales associate ever. She is knowledgeable, always answered my messages promptly and was just fantastic. Truly the best
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December 2023 by mina hamedani
Ekin at the Vienna VA store helped me a lot to pick the right items for my shower walls and floors. I could not have selected the items without Ekin’s help. He spent quite a bit of time with me and asked me about the kind of tile I was looking for and showed me some of the finished showers in the studio. I am grateful to Ekin for all his help. My shower is being built now and will send photo when the work is done. Thanks Ekin.
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November 2023 by Susan Gillen
After searching several flooring stores, we were unable to find the color we were looking for. I wish we had come here first! The Floor and Decor Design Studio had the most extensive selection that we had seen. They also had exactly what we were looking for. The product we chose was used in the managers office so we were able to walk on it and see the quality. It looks great in our home. The entire process of ordering and picking it up at their warehouse was seamless.
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November 2023 by Mary Hunt
We recently visited the Floor & Decor in Vienna and had a fabulous experience with the design consultant, Ekin. He was extremely knowledgeable, kind and patient with ALL of our questions. We had excellent customer service and would highly recommend him!
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November 2023 by Susan G.
After searching several flooring places, we visited the Vienna Design Studio on Old Gallows Road. The selection was the most extensive that we had seen and they had exactly what we were looking for. We chose an Eco Resilient flooring that was actually the one they used in the managers office. It was nice to see it in her office and once we had it installed in our home we were so pleased with the quality and appearance of this product. I sure wish we had gone here first! Traycee placed the order for us and the whole process went smoothly from start to finish. The pricing is reasonable but the quality and selection is unsurpassed.
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October 2023 by C C
Walked in to pick out some bathroom tiles and was basically ignored by the staff there. There were no customers other than myself. The woman with big glasses looked at me and continued chatting with another staff. Not the kind of service I expect.
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September 2023 by Bishop P
If you are looking to purchase a bathroom vanity from Floor & Decor you need to ask questions first:1. What happens if my product arrives damaged?2. What is the return process for a refund or replacement?3. Who is responsible for these two issues the customer or Floor & Decor?Floor & Decor will help you with the purchase, but once that is done you are on your own they become hands-off. I went through this when our James Martin vanity arrived damaged and defective, I drove to the Vienna store thinking they would be helpful in having it picked up and a refund issued, not the case! The store manager Traycee made us believe she was going to help us with getting the vanity picked up and a refund issued, she would not return my email or text message asking for an update.I was able to call back a number(Alexandria warehouse location) that contacted me about setting up the initial delivery, I explained the problem—unbelievable, the vanity was picked up two hours later and in less than 24hrs I received a full refund minus the delivery fee. That’s customer service at its best!The James Martin vanity was over $2,000.00, it was disappointing to see the quality did not match the cost. I am happy to speak with anyone from F&D who wants to discuss this frustrating process.
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September 2023 by Vicki Yu
I had designer Kamaria helped me pick up everything. I was in hurry to get everything and have no idea where to start. She helped me to pick up almost everything we need for two bathroom. I was so happy green and navy vanity from them too.
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September 2023 by Nicolette Llewellyn
Kamaria Hunter is an ABSOLUTELY FANTASTIC designer. She is wonderfully kind and had clearly familiarized herself with the project ahead of time (information submitted when booking the appointment) and patiently navigated me out of overwhelm mode after visiting a warehouse the day before. Kamaria attentively listened to additional details and design goals and was quick to select options that were perfect. She had a encyclopedic knowledge of available tiles and was extremely informative as to their installation and care. Kamaria was also very mindful of our budget and offered great suggestions of ways to save that didn’t impact the design of value of the space.Kamaria was truly a pleasure to work with and I could not recommend her enough!
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July 2023 by Kathy Velez
Daniel was very helpful in my search for the perfect hardwood floor and took his time to set up a large order for me. His professionalism and knowledge of the products was outstanding.I had a great experience.
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July 2023 by Philippe Farah Silva
I came with my wife not knowing what tiles we were going to by. We did not have much time. Ms Hunter approached and quickly helped us find the best choice for what we needed. We will definitely come see her for our next project. She is just excellent and friendly!
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June 2023 by Frank Smith
It is way more selections and qualities than regular depot. Most important: The prices are even better!!! I should have come here before I started my design.