The Floor & Decor Design Studio offers a personalized shopping experience in a showroom setting, featuring top-quality products from their warehouse locations. Customers can explore hundreds of hard surface flooring styles and benefit from free design services to assist in selecting the perfect products for their projects. The studio allows clients to take home free samples for inspiration. Designers have received praise for their exceptional service, providing valuable feedback, creative ideas, and extensive knowledge of products. The studio focuses on renovation projects, ensuring clients feel supported throughout the design process. However, note that this is a showroom only, and returns are not accepted. Customers have expressed their satisfaction with the dedicated and superb service provided by the designers, particularly Ekin, who has been praised for his knowledge and for going above and beyond to ensure customers' needs are met. The studio has faced some challenges, such as a busy schedule and understaffing, which can result in difficulty accessing the voicemail system. Despite these challenges, customers continue to appreciate the support and guidance they receive from the designers, like Didier, who has been described as incredibly helpful and inspiring.
Love the customer service ,funke was my sale associate, very nice and patiente with me I will be back for other projects
June 2026
Didier Jean is a great helper, he knows exactly what he is doing. I greatly appreciate his help and I will come back to ask for his help for my future projects 😊
March 2026
We have been helped today by Funke Agboola in Tyson Corner store and we are very happy with the way she deal with us Sometimes customers are not easy !! Thank you
